Community Outreach Coordinator (HLC)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Starting Pay: $20.00

Job Objective:

As the Community Outreach Coordinator, you will advocate on behalf of SAHLC within the surrounding communities. Cultivate deeper community partnerships and relationships that will develop funders and constituents. Conduct and implement meetings, trainings, and activities for community engagement. Coordinates the delivery and monitors all community involvement for training and or teaching purposes. Point-of-Contact for community resources for client and staff needs. Actively seek out best practices and continuously bring new and impactful ideas for community involvement to the center. In a collaborative environment with counselors and other HLC staff, works to assist with providing support for clients to complete addiction treatment goals set by the Treatment Plan. Monitors client’s progress while in treatment, documents all progress of goals, works with community partnerships for client needs. Interact with clients and provide a listening ear and respond empathetically to client needs without counseling. The Community Outreach Coordinator is responsible for ensuring that the Mission of The Salvation Army is effectively carried out.

What You Will Do:

• Manages community outreach to serve the needs of the clients, employees, and staff members of Harbor Light
• Understand and provide adequate information on best addiction practices and behaviors to ensure quality service
• Provide recommendations and referrals when applicable to serve the needs of the clients
• Actively participate at community events and meetings to increase SAHLC presence through networking, prospecting and relationship building.
• Assists in maintaining a structured environment for clients and staff for community engagement
• Build rapport and advocate on behalf of SAHLC within the surrounding communities. Develop long-term relationships with, but not limited to, various community leaders, worship centers, churches, universities, community centers, and hospitals
• Seek proposals or opportunities for SAHLC to apply for grants, donations, and volunteers for our mission
• Be culturally sensitive, as it relates to working with various ethnic groups
• Provides training and updates to the Clinical team
• Provides case work and counseling intervention for non-addictions issues, as needed and appropriate. Consistent with case manager skills, training, experience, and time available: coordinate intervention strategy with SAHL counselor or other agency worker’s intervention strategy
• Develops case management plan for each client who is willing to participate in the case management process. Case plan to include but not be limited to the following areas:
• Housing
• Employment and Job Readiness
• Legal Services
• Personal Finance
• Public Assistance
• Health, including Medical and Mental Health
• Tuberculosis, HIV, Communicable Disease Screening
• Child Care, Prenatal Care, including immunization for children
• Parenting
• Transportation
• Material and Financial Assistance
• Enhancement of Family Function
• Spiritual Concerns
• Veterans’ Benefits
• Collaborates with other SAHL services in consultation with counselor as necessary (Example: Transitional Housing and Intensive Outpatient Treatment)
• Refers to appropriate community resources as necessary in accordance with the treatment service plan. Assures referrals are appropriately timed with treatment progress
• May conduct client orientation/admission including collecting basic demographics and background information, drug use history, departmental rules and guidelines, services, and expectations
• Document all activities engaged in with, and on-behalf of, the client
• Monitors progress on client treatment plans established internally and externally
• Ensures the accurate reporting and collection of community outreach initiatives; validating at least one outreach activity per week.
• Maintain and provides statistical and other reporting as required
• Collect data to help evaluate the success of programs and identify needs for new programs
• Serves as the Point-of-Contact for community affairs between Salvation Army and local agencies (i.e., COT Force, CT. 12, Dept. of Metropolitan Development, Marion County Health Dept.)
• Conducts follow-up contacts and maintains database of community engagement partnerships
• Increase overall census by at least 4 clients per month due to outreach efforts
• Develop and maintain listing of internal and external resources available but not limited to, housing, legal and community resources
• Monitors the activity and increases the engagement on The Salvation Army Harbor Light Center’s social media by creating content at least once per week
• Provide support, encouragement, and compassion to clients as they work toward achieving their goals. Provide guidance while expecting client self-responsibility
• Assists clients with transportation needs (i.e., bus tickets)
• Maintains client confidentiality of all client information according to Federal, State, and The Salvation Army standards, policies, and procedures
• Attends multi-disciplinary staffing, departmental and staff meetings as scheduled. Participate in planned in-service training as well as other training as directed
• Maintains certification by meeting certification requirements
• Serves on Transitional Housing Committee
• Attend and participate in at minimum - 2 documented community event/activity per week.
• Conduct urine drug screens for clients according to policy and procedure
• Other tasks as assigned by leadership
  
  

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: High School Diploma required. Additional job training and certifications will be required. Associates degree preferred

Background Checks: Position requires a background check to be completed and all background check results will be reviewed.

Experience: Two-Five years providing direct services

Certifications: Within first year of employment must apply and retain ICAADA certification and Peer Recovery Coach certification. Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard; must complete Safe From Harm training within the first 90 days of employment.

Skills/Abilities:

• Capable of showing acceptance, empathy, and compassion to all clients
• Willing to work evenings and weekends when necessary
• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
  
  

Supervisory Responsibility: None

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:

• Good speaking, hearing and vision ability, and excellent manual dexterity
• Lifting, pulling, and pushing of materials up to 25 pounds
• May require bending, squatting, walking.
• May require standing for extended
  
  

Travel: Position will require traveling to various community events, engagements, meetings, fairs, and trainings

Working Conditions: Work is performed in a typical office environment as well as community events, engagements, meetings, fairs and trainings; may require some weekend and evening work

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Why Work with Us?

If you’re ready for a career doing meaningful work with a discernable impact, keep reading. The Salvation Army’s brand promise is to Do the Most Good® - and it’s our employees that help us get there. At every level and in every discipline, you can have a real impact on your community through the work done inside our walls every day. If you work for us, you will be the hands and feet that enable us to help others.

We are as impassioned about our employees as we are about our mission to preach the Gospel of Jesus Christ and help anyone in need in His name without discrimination. Our work culture reflects this quality, which makes our offices seriously great places to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

In addition to traditional Health, Wellness, RX and PTO benefits, see what our employees told us they most liked about working for the Indiana Division of TSA by responding to our most recent 2023 survey…

• 91% are proud of their work to help meet the needs of people in their communities
• 75% find their “Work Stress” manageable
• 80% find their managers supportive during those times of stress
• 89% appreciate the remote work options they have in their position
• 98% appreciate how they are allowed to use 4 sicks days as “Discretionary”
• 99% appreciate the 11 paid holidays they receive each year
  
  

See what our employees said when asked to rank the best reasons for working at the Indiana Division Salvation Army…

• Helping People
• Faith Centered Organization
• Work Environment/ Co-Workers
• Benefits
  
  

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled