Pathway of Hope Case Manager

Essential Function

The Pathway of Hope (POH) Case Manager provides long-term (up to 2 years) intensive case management services focusing on families with minor children living in intergenerational, chronic poverty and who have demonstrated interest or desire to act. The POH Case Manager will identify, recruit, and enroll eligible families into Pathway of Hope. Based out of Newark, New Jersey, the case manager will expand the POH initiative to multiple locations and serve 16 families within the first year. The POH Case Manager will report to the Divisional Pathway of Hope Manager with daily task supervision supported by the Newark Leadership Team. This grant-funded position will be re-evaluated after two (2) years.

Duties and Responsibilities

The duties listed below are the primary duties of this position but are not all the required duties. The Salvation Army reserves the right to change, reduce, or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.

• Identify, recruit, and enroll 16 families in year one, focusing on participants from The Salvation Army Social Services, Education and Childcare Programs, Corps congregation, Newark Adult Rehabilitation Center, and community partner agencies.
• Support expanding the POH initiative to additional sites, upholding the integrity of the POH model and providing consistent service delivery.
• Engage and maintain regular contact with Corps Officers, the pastoral care team, the food pantry program, the Case Manager, and the education programs to further the integration and expansion of Pathway of Hope at the Corps.
• Complete required assessments with POH participants, including a comprehensive intake, University of Rhode Island Change Assessment (URICA), Self-Sufficiency Matrix (SSOM), Herth Hope Index (HHI), and Client Strengths assessments (CSA) accurately and within designated time frames to identify essential resources, strengths, challenges, and barriers to success.
• Conduct collaborative, strengths-based, holistic goal planning with families to identify root causes of need and develop and implement a detailed and individualized service plan, utilizing intervention strategies that consider family strengths and all aspects of the family’s life and cultural background. A holistic approach includes physical, emotional, and spiritual needs, uses the SMART goal model, has measurable outcomes, connects them with appropriate resources to meet their goals, and involves monitoring and fine-tuning the plan as appropriate over time.
• Engage and maintain regular contact with participant families, meeting regulatory requirements by conducting weekly meetings in person or remotely/virtually.
• Provide casework, networking, and advocacy, and coordinate referrals and services with other community service providers as needed or as appropriate.
• Document clients’ progress accurately and promptly, including calls, referrals, home visits, case narratives, assessments, statistics, reports, and outcome data, using the Community Services/WellSky database per The Salvation Army Pathway of Hope guidelines and National Social Services Standards.
• Actively participate in supervision, team case conferences, and staff meetings with the site Corps Officers and DHQ Human Services staff.
• Coordinate with clients to address the family’s spiritual needs, collaborating with the local Salvation Army Pastoral Care Team or client-identified spiritual support system as appropriate.
• Coordinate POH services with TSA seasonal social service programs (i.e., Christmas, Thanksgiving, Back-to-School, Summer Camp, etc.) to recruit, enroll, and support families.
• Pursue racial and economic justice goals in the community, including active efforts to ensure participants have fair working conditions, adequate income, safe and secure housing, life-enhancing educational opportunities, and accessible healthcare.
• Assist with planning special events for participant families and potential POH families.
• Arrange workshops, lectures, and training for clients as needed, in tandem with POH Regional Coordinators and POH/AHT Director.
• As assigned, represent the Salvation Army at community meetings and provide feedback and information that will add value and improve the Corps' operations and service delivery.
• Other duties within the scope of the role as assigned by supervisors.

Requirements

• A bachelor’s degree in Social Work, Psychology, Counseling, or a Human Services-related field from an accredited institution is preferred. Equivalent professional experience may be considered in lieu of education.
• At least 1 – 2 years of experience in case management. The Salvation Army will train the right candidate in the POH Initiative & Community Services database and offers professional in-service training opportunities in Trauma-Informed Care, Anti-Human Trafficking, Mandated Reporting, Casework/Case Management, cultural competence/Humility, and other social work theories and best practices.
• Valid driver’s license with a clean driving record and use of a personal vehicle to travel within NJ.
• Must understand and support the mission of The Salvation Army, fostering an inclusive environment that respects the diversity of all families so that every participant feels valued, accepted, and supported.

Desired Qualifications

• Bilingual in English and Spanish is preferred.
• Well-versed in various social work theories and interventions, including intensive case management, strength-based practice perspective, and the stages of change model/transtheoretical model of behavioral change.
• Strong organizational skills with particular attention to detail.
• Knowledgeable of community resources and agencies.
• Strong interpersonal skills and the ability to work effectively independently and as part of a team.
• Understanding of establishing and maintaining professional boundaries.
• Excellent written and verbal communication skills, with the proven ability to establish rapport.
• Able to maintain the confidentiality of interactions with clients and fellow employees.
• Proven awareness and sensitivity to cultural and socioeconomic characteristics of populations served.
• Strong proficiency in Microsoft Office programs, including Teams, Outlook, Excel, and Word.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Case management: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Newark, NJ 07102: Relocate before starting work (Required)

Work Location: Hybrid remote in Newark, NJ 07102

Salary : $45,000 - $50,000