What are the responsibilities and job description for the Computer Support Technician position at The Salvation Army USA Central Territory?
Job Objective : Provide technical support for the KWM Division for hardware, software, and network systems, ensuring smooth operation of organizational IT infrastructure. This position involves diagnosing, repairing, and maintaining computer systems and providing user support to effectively utilize technology resources.
Essential Functions :
Technical Support
- Provide helpdesk and remote / on-site technical assistance for end-users.
- Troubleshoot and resolve hardware / software issues, including desktops, laptops, printers, VOIP Phone systems, mobile devices and security camera systems
- Install, configure, and maintain operating systems, applications (e.g., MS 365 Suite, antivirus software), and peripherals.
- Set up and maintain networks, including LAN, WAN, and wireless systems.
- Manage Active Directory for user accounts, group policies, and security permissions.
System Maintenance
User Support and Training
Inventory Management
Collaboration and Reporting
Minimum Qualifications :
Education : Associate's degree in Computer Science, Information Technology, or a related field required. Bachelor's preferred. Relevant experience may be considered in lieu of a degree.
Experience : Two years' computer programming and networking
Certifications / Licenses : CompTIA A , Network Preferred
Skills / Abilities :
Supervisory Responsibility : None
Physical Requirements : Include speaking, hearing and vision ability; manual dexterity; lifting, pulling and pushing materials up to 50 pounds; bending, squatting, crawling, walking and climbing ladders; sitting for extended periods of time; standing for extended periods of time. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
Travel : Occasionally within the city; no more than one time per month out of town
Driving : Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
Working Conditions : Work is performed in a typical office environment; may require some weekend / evening work
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
The Salvation Army Mission : The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and / or people without a college degree are encouraged to apply.