What are the responsibilities and job description for the Donor Engagement Manager (NWI) position at The Salvation Army USA Central Territory?
T he Salvation Army Mission Statement :
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Starting Pay : $65,000.00
Job Description : The Donor Engagement Manager (DEM) is responsible for building and strengthening relationships with individual donors, corporate partners, and community leaders to advance the mission of The Salvation Army of Northwest Indiana. This role focuses on managing a portfolio of approximately 125-150 donors (including individuals, corporate partners, grants and foundations) , developing personalized engagement strategies, and increasing philanthropic support through stewardship, cultivation, and solicitation efforts. The ideal candidate will be relationship-driven , highly organized, and passionate about donor engagement, ensuring that each supporter feels connected to The Salvation Army's mission.
What You Will Do :
Donor Relationship Management & Stewardship
- Manage a portfolio of approximately 125 to 150 mid-level and major donors , ensuring consistent and meaningful engagement.
- Conduct a minimum of 12-15 donor engagements per month , including in-person visits, video calls, and personalized stewardship touchpoints.
- Create and execute customized stewardship plans for top donors , ensuring they receive impact updates, recognition, and exclusive engagement opportunities.
- Develop donor communications, including thank-you letters, impact reports, and personalized follow-ups.
- Work with program leaders to provide mission-driven experiences , such as donor site visits or volunteer engagement opportunities.
- Visit donors in both Lake and Porter County (making sure to spend time in both counties during the week, share schedule of activity to Area Commander).
Fundraising & Philanthropic Growth
Events & Community Engagement
Data & Reporting
Minimum Qualifications : The requirements listed below are representative of the minimal education, experience, skills, and / or abilities required for this position.
Education : Undergraduate Degree and / or CFRE preferred
Background Checks : Position requires a background check to be completed, and all background check results will be reviewed.
Experience : 3-5 years of experience in fundraising, donor relations, development or a related field. Prove ability to manage donor relationships and meet or exceed fundraising metrics.
Certifications : Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training within the first 90 days of employment.
Skills / Abilities :
The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
Physical Requirements Include :
Travel : Will require travel to Lake and Porter County. The typical schedule will include work in Lake County 3 days a week, and Porter County 2 days a week.
Working Conditions : Work will be performed in office settings, but also donor homes, corporate offices, foundation / grant offices.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and / or people without a college degree are encouraged to apply.
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Salary : $65,000
