What are the responsibilities and job description for the Grand Rapids Kroc Center - Welcome Desk Attendant position at The Salvation Army USA Central Territory?
Responsibilities:
- Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality.
- Perform point of sales (POS) transactions/CCMS functions at the Welcome Desk.
- Perform all Welcome Desk duties.
- Serve customers, clients and membership.
- Receive and handle incoming telephone calls, greet visitors and respond to emails in a friendly and business-like manner.
- Direct calls to appropriate program/staff in a timely manner.
Qualifications:
- High school diploma or GED equivalency, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
- Minimum of 1- 2 years' experience working in customer service and cash handling related industries.
- Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales. Computer database application experience helpful. Ability to use new software programs with basic training.
- Must have command of the English language and possess excellent verbal and written communications skills; Spanish language proficiency preferred.
- Must comply with all applicable business, employment and copyright laws.
- Must uphold and enhance public appreciation and trust for the fitness industry.
- Maintain the confidentiality of all clients' information.
- Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR/AED certification.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
