What are the responsibilities and job description for the Manager on Duty (MOD) Salvation Army Kroc Center position at The Salvation Army USA Central Territory?
The overall purpose of the Kroc Center Manager on Duty (MOD) is to provide a management presence at key times of our operations. Responsibilities include assisting Kroc Center Staff in all departments while on duty, and overall building oversight. This position is a key member of the Strategic Planning & Development team and serves under the direction of the Membership Manager.
Essential Duties and Responsibilities
- Assumes lead supervisory role garnering the respect of staff, members and guests
- Ensure the safety of the members, guests and staff at all times. Report any issues to the Membership Manager
- Observe the operations of the center ensuring policies and procedures are adhered to
- Be capable and willing to gather information and make informed decisions based on the needs of the Kroc Center and its members and guests
- Observe, assess and act on situations to provide outstanding customer service
- Must be knowledgeable of all emergency codes and procedures and implement / orchestrate these procedures as needed
- Have a basic working knowledge of all departments
- Ability to troubleshoot employee and facility issues and concerns
- Assist with POS transactions, cash handling, CCMS etc. as needed
- Assist with guest relations when needed i.e. cafe, welcome desk, fitness desk check in etc. to ensure timely guest service
- Engage and connect with staff and guests, taking the opportunity to be an example for the staff
- Be the primary point of contact for sensitive situations including incidents / accidents, if a guest is disgruntled or would like to lodge a complaint
- Maintain progressive knowledge of the activities, programs and marketing promotions occurring in the Center to ensure execution is seamless and guest / member expectations are met
- Ensure your presence within the building and grounds, consistently checking in with each department but not in a "predictable" pattern
- Assist with the closing procedures related to the kiosks, departments and facility as needed signing off on departmental checklists ensuring they are accurate and complete
- Notate observations / incidents / concerns on the MOD Communication Log and provide recommendations
- Document items that are observed and provide any helpful recommendations.
- Model professional behavior, language and decorum at all times
- Secure the POS area at the open and close of each shift
Qualifications
