Social Services Manager

Whether it's overcoming poverty, curing hunger, providing housing, or helping disaster survivors, The Salvation Army of Fond Du Lac is there to help! By providing programs that serve the body, mind, and soul, The Salvation Army helps alleviate the symptoms of poverty - and works to address the root issues that cause it. We are here to help and make a difference in our community. Apply now to be a part of our team!

The Social Services Manager manages the Social Service functions of the Fond du Lac Corps. This includes supervision of case workers, food pantry workers, and warming shelter employees. The Social Services Manager also works closely with administrative staff to provide oversight of volunteers working in the Social Services programming. Provides oversight and direction to community collaborations, development of future programs, seasonal assistance programs, statistical and program reporting, monitoring of program funding, and reporting requirements, as well as providing direct services to clients.

About the role:

• Supervises all social service programs and personnel. Plans, coordinates, instructs, supervises, monitors and evaluates the work performance of the Social Services staff. Ensures compliance to TSA and departmental policies and procedures. Provides support and encouragement to staff persons and provides development opportunities.
• Recruits, screens, interviews and recommends for hire persons for Social Service department positions. Makes recommendations to the Corps Officer for promotions and terminations.
• Conducts regular staff consultation with Social Services staff in which necessary social service matters can be discussed, and instruction and training provided.
• Oversees the keeping and reporting of accurate case records, documentation of services provided through all programs, and assumes responsibility for monthly statistical and in-kind donation reports accordingly.
• Ensures that accurate and timely records, reports, and statistics are maintained for all social services programs which includes but is not limited to Service Point, SIMS and National Statistical System.
• Serves as primary point of contact with The Salvation Army for community services agencies in service area.
• Actively engages in the community to have knowledge of on-going needs, program development, and improvements to current assistance. Develops an effective continuum of care.
• Analyzes the effectiveness of all programs on a regular basis, ensuring that the programs comply with TSA’s mission. Submits regular reports on these findings to the Corps Officer(s).
• Attends (or assigns and oversees staff attendance to) inter-agency, community, and state meetings as necessary to achieve objectives.
• Assigns, supervises, and evaluates the work of student interns for social services.
• Develops and/or manages program policies and performance accountability measures to United Way outcomes and The Salvation Army’s National Social Service standards. Prepares and gives presentations representing the community needs and The Salvation Army, for funding purposes or as requested.
• Plans, coordinates and supervises assigned seasonal programs.
• Researches and processes applications for available government grants for The Salvation Army’s ongoing program services. Works collaboratively with Corps Officers and Development Director on grant preparation, compliance, contracts, and reporting.
• Works with Corps Officers to create annual budget and to secure new and ongoing program funding; manages program budgets.
  
  

Education: Bachelor’s degree in social services or related field.

Experience: Four years’ experience in program management including supervisory experience.

-OR-

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications: Valid driver’s license with approval to drive from TSA’s insurance carrier.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army’s brand promises to Do the Most Good® - and it’s our employees that help us get there. At every level, you can have a real impact on your community through the work done inside our walls every day.

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families. Because of this, we offer :

• Competitive Salary
• Flexible schedules and a casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Tuition reimbursement
• Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
• Insurance benefits: excellent health, dental, vision, life, disability
• Discounts available for pet insurance, auto insurance, and home insurance
  

Full-time employees scheduled to work 30 or more hours per week will be eligible for full benefits, including health, dental, vision and hearing benefits, basic and voluntary life benefits, holiday pay and paid time off, which is pro-rated based on their regularly scheduled work week.

Exempt Employees: Health, dental, vision, and hearing benefits, as well as basic and voluntary life benefits, will begin on the first day of the month following 30 days of employment.

Compensation:

At The Salvation Army - We honor the unique perspectives and contributions of every individual. We are dedicated to fair pay practices, ensuring equal compensation for equal work, regardless of gender, race, or other factors.

Be part of something meaningful. Whether you're supporting those in need, assisting with disaster relief, or working in areas like finance or fundraising, each role offers a chance to make a lasting impact. If you're looking to align your career with your values, explore opportunities at The Salvation Army and help us create a brighter, more inclusive future for all.

Compensation: $48,000/year, based on experience.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled