What are the responsibilities and job description for the Store Manager position at The Salvation Army USA Central Territory?
Store Manager - The Salvation Army
About Us
The Salvation Army is an international movement and an evangelical part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.
Job Overview
We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement.
Key Responsibilities
Leadership & Staff Management
Recruit, train, and supervise store staff
Manage scheduling and payroll processing
Implement TSA policies and practices in employee relations
Provide training and support to beneficiaries in work therapy programs
Store Operations
Develop and implement strategies to meet production and sales goals
Oversee donation processes, product sorting, pricing, and presentation
Manage store maintenance, safety, and appearance
Ensure compliance with OSHA and Salvation Army safety policies
Customer Experience
Create an enjoyable shopping environment
Develop customer retention plans
Set an example for positive customer interactions
Financial Management
Oversee cash handling procedures and daily deposits
Work within budget parameters
Manage inventory tracking for designated product lines
Communication & Reporting
Maintain open communication with Regional Manager and ARC Department Heads
Provide daily reports on store production and sales
Address customer complaints and provide education about the program
Qualifications
Education & Experience
Associate degree in business administration, retail sales or marketing is preferred
2 years' experience in staff management and development or combination of education and experience
Proven retail management experience
Skills & Abilities
Strong leadership and team-building skills
Excellent customer service orientation
Proficiency in cash handling and basic financial management
Ability to work a flexible schedule, including early / late shifts, weekends, and holidays
Ability to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkers
Basic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by the TSA / ARC
Ability to give change accurately
Good speaking, hearing and vision ability, and excellent manual dexterity
Certifications
Valid Driver's License
Able to drive on behalf of The Salvation Army per Salvation Army Policy
Supervisory Responsibility
In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff
Train and supervise the store staff
In collaboration with the Regional Manager, provide direct reports with a personnel review
Review and approve time and attendance for store personnel using the current payroll system
Check time logs regularly, following all current regulations and trainings
Physical Requirements
Regularly required to stand, use hands, handle, feel, hear, and talk
Frequently required to walk and reach with hands and arms
Occasionally required to climb, balance, stoop, kneel, or crouch
Must regularly lift and / or move up to 50 pounds, and occasionally up to 100 pounds
Specific vision abilities required : close vision, distance vision, and ability to adjust focus
Work Environment
Store environment with quiet to moderate noise level
May be dusty and experience temperature fluctuations based on weather
May stand for extended periods
Work is performed in a typical retail store / warehouse environment
Full-time position; will require weekend and evening hours
Travel
May be required to travel to various locations for work or training, including monthly management training
What We Offer
Opportunity to make a positive impact in your community
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