Intake Coordinator

The Intake Coordinator provides optimal intake services to customers requesting services at The Salvation Army’s Newark Area Services. The Coordinator completes reviews and screens applications for services, assigning casework to the case management team as appropriate. They also assist in the monitoring, data tracking, and processing of monthly statistical reports.

Responsibilities

• Manage phone inquiries and voicemails for Newark Area Services, warmly welcoming and screening all clients for eligible services.
• Assist clients with the intake process, including interview, assessment, application, and eligibility screening, and provide community referrals based upon emergent needs presented in the application.
• Maintain client database and case records following Kinship and Emergency Services contract requirements.
• Maintain required call center data and execute timely communication with the Manager regarding all elements of the call center function.
• Maintain a master list of clients receiving Kinship Navigator services.
• Maintain accurate records of applications received, approved, and denied.
• Assign caseloads to Case Managers in conjunction with the Supervisor/Manager.
• Handle caregiver concerns and crises as they arise.
• Maintain and claim cases in NJ’s online 211 system daily.
• In conjunction with DCF, process DCP&P lookups for each client applying for Kinship services.
• Maintain and update all associated databases (ServicePoint, NJ-211, and HMIS).
• Complete monthly statistics reports for all case management programs.
• Identify community partners throughout Essex County to promote and recruit new families to the Kinship Navigator Program.
• Maintain a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities.
• Identify community partners and schedule quarterly in-service training for staff.
• Nurture new and current relationships with collaborative partners.
• Strategically market service offerings and connect with program participants using social media platforms.
• Prepare monthly reports of outreach and collaborative activities.
• Assist in the organization and planning of special events.
• Coordinate monthly food pantry distribution.
• Other duties within the scope of the role as assigned by supervisors.
  
  
  

Requirements

Qualifications

• Associate’s or bachelor’s degree in social work; social work experience of three (3) years or more may be accepted instead of a bachelor’s degree.
• A current and valid New Jersey State Driver’s License and adequately insured vehicle.
• Must understand and support The Salvation Army’s mission as a church and a social services organization.
  
  
  

Desired Qualifications

• Proficient working in the Microsoft Office suite of applications.
• Strong task and time management ability.
• Excellent organization, written and oral communication skills.
• Bilingual (English/Spanish) is preferred.
• Ability to:
• Work under pressure to meet cyclical deadlines.
• Identify and resolve problems promptly and gather and analyze information skillfully.
• Speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills, and conduct meetings.
• Display willingness to make decisions, exhibit sound and accurate judgment, and make timely decisions.