What are the responsibilities and job description for the Case Worker_NE-NSC_701-Social Services Department position at The Salvation Army USA Southern Territory?
Case Worker-NE_NSC-Social Services Department-701
Hours: Monday - Thursday 9am-3:30pm. (Closed on Holidays)
JOB SUMMARY:
Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.
ESSENTIAL FUNCTION This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, birth certificates, payroll statements, utility bills etc.
Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to Food Pantry, Thrift Store or Distribution Center for assistance.
Provides client's with food from pantry; receives and stocks items donated for the pantry; maintains a clean and organized pantry, using the oldest food first.
Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
Serves as liaison to other agencies in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services.
OTHER RESPONSIBILITIES:
Types and files routine correspondence, documents, lists, reports, etc. on behalf of the Commanding Officer.
Prepares, maintains, and balances social service spending records ensuring the accurate and timely accountability of funds.
Performs related work for special and seasonal projects.
Performs other related work as required.
MATERIALS AND EQUIPMENT:
Computer Copier Phone General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED:
EDUCATION AND EXPERIENCE:
High school diploma or G.E.D.,
and
Two years experience working in a social or public service environment with experience assisting the public,
or
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
LICENSES AND CERTIFICATIONS:
None.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge or general office practices and principles.
Salary : $14
