Shelter Monitor

Job Summary:  Assists residents staying in the shelter overnight; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that facility is maintained in a neat and proper order.   Essential Functions:  This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.     Intake and Discharge Responsibilities (50%)  Answers telephone and responds to questions regarding the shelter operations. Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake cards; prepares and maintains resident roster; administers Breathalyzers and drug testing of clients as needed.   Orients new clients to the program and prepares case records to facilitate case management; records daily statistics. Inputs client information to HMIS accurately and in accordance with established timelines and procedures; updates client files as needed; obtains client’s signature on forms as well as house rules and regulations. Ensures that clients have scan cards to receive meals, assigns bed numbers; distributes towels, linens and personal hygiene items; secures and distributes client medications as required.     Building Security Responsibilities (40%)  Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry. Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities. Responds to emergencies in a calm manner and initiates appropriate actions in accordance with established policies and procedures.     Housekeeping and Chore Distribution Responsibilities (10%) Assigns daily cleaning and maintenance chores to clients and ensures completion of such; as needed, participates in the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).     Other Responsibilities: Assists in serving clients meals as needed. Informs supervisor of any referral issues as they arise. Performs other duties as assigned.   Materials and Equipment: General Office Equipment                      Intercom System                       General Cleaning Equipment   Knowledge, Skills and Abilities: Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.   Knowledge of general office procedures and practices. Knowledge of basic record keeping practices and procedures. Ability to communicate effectively with clients in order to control, lead, and motivate behavior. Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.   Ability to work independently and with limited supervision while enforcing established policies and procedures. Ability to present a positive and professional image of The Salvation Army.     MINIMUM QUALIFICATIONS REQUIRED:  Education and Experience: High school diploma or G.E.D.    and   One year prior experience performing security or social services work in a shelter or similar environment,   or   any equivalent combination of training and experience, which provides the required knowledge, skills and abilities.     Certifications: Valid State Drivers License CPR and First Aid Certification (or ability to obtain with established timeframe)     Physical Requirements: Ability to meet attendance requirements.   Ability to read, write and communicate the English language effectively. Ability to perform data entry into a computer. Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.   Ability to perform combinations of sitting, standing and walking on a frequent change basis. Distance of travel is usually within the same building.   Limited amount of physical effort required associated with walking, standing, lifting and carrying light to moderately heavy objects (up to 50 lbs.) occasionally.     Working Conditions: Work is performed in a residential facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like, but may have other discomforts associated with the shelter.     All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.