Social Service Coordinator

Job Description:

As a Case Manager at The Salvation Army USA Southern Territory, you will be responsible for providing social service assistance to eligible clients in various areas, including food, lodging, clothing, furniture, transitional housing, and homeless shelter. Your primary duties will include interviewing clients to determine their eligibility for assistance, preparing accurate and complete client records, referring clients to community agencies, and ensuring compliance with program policies and procedures.

Responsibilities:

• Greet and interview clients requesting assistance to determine their eligibility based on program guidelines and restrictions.
• Record clients' disposition and other pertinent information such as income, expenses, family, and work history.
• Assist clients in completing applications for assistance.
• Photocopy social security cards, picture identification cards, payroll statements, utility bills, etc.
• Prepare, complete, and process food, clothing, and furniture vouchers for eligible clients.
• DIRECT clients to Lodge kitchen, Thrift Store, or Distribution Center for assistance.
• Provide clients with food from the pantry; receive and stock items donated for the pantry; maintain an itemized account of pantry disbursements and inventory.
• Locate and arrange temporary housing for eligible clients, contact local lodges, homeless shelters, motels, churches, etc. for lodging.
• Process rent and utility financial assistance for eligible clients; contact utility organizations and landlords to arrange and process financial assistance.
• Prepare monthly statistical reports and send to D.H.Q.
• Plan and conduct annual energy fundraiser events in conjunction with D.H.Q.
• Process commodity reports.
• Conduct seasonal interviews.
• Establish and maintain networking with other community agencies.
• Participate in community programs; NOVIA, CO-MEND, Homeless Coalition, etc.
• Assist eligible clients needing transportation assistance based on medical or relocation needs; arrange transportation through bus-line and contact family members, friends, churches for assistance.
• Serve as liaison to other agencies to obtain/coordinate assistance on client's behalf; build and maintain professional working relationships with community agencies.
• Prepare and file client records in a timely manner ensuring all information is accurate and up-to-date; obtain signatures of clients as needed; review and track all client records to determine if client is active or inactive; maintain confidentiality of client information.
• Prepare and maintain statistical records on all services provided; compile and prepare monthly statistical reports; ensure the accuracy and completeness of the same.
• Attend community agency meetings.
• Answer telephone in a courteous and tactful manner; assist clients by providing accurate and complete information regarding the Social Service Program operations and/or services; assist public in locating missing persons.

Knowledge, Skills, and Abilities:

• Knowledge or general office practices and principles.
• Knowledge of the principles and practices of social service case management.
• Knowledge of social service resources and agencies in the community.
• Ability to interview clients to evaluate and serve their needs.
• Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.
• Ability to develop program plans and goals based on client's needs.
• Ability to evaluate the client's progress toward program goals.
• Ability to work with the public encompassing all types of behaviors.
• Ability to build and maintain effective working relationships with the public and community agencies.
• Ability to prepare accurate and complete client records, reports, and statistics.
• Ability to plan, organize, and prioritize work to accomplish work in compliance with quality standards and deadlines.
• Ability to build and maintain effective and professional working relationships with clients and community agencies.