What are the responsibilities and job description for the Assistant Store Manager (FT) The Salvation Army Thrift Store - Colorado Springs position at The Salvation Army USA Western Territory?
ABOUT THE ARC
The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.
ABOUT OUR RETAIL TEAM
Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Colorado Springs Thrift Store, which supports the Women's Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.
EMPLOYEE BENEFITS OFFERED:
- Opportunity for career growth.
- Paid time off .
- Employee Discounts.
- Employee Referral Bonuses.
- Monthly management incentive bonus.
- Medical, Dental, and Vision.
- Retirement Plan.
- AFLAC.
- Employee Assistance Program. (EAP)
As our enthusiastic and hardworking ASSISTANT STORE MANAGER, you will be responsible for (but not limited to):
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BECOME PART OF THE DEDICATED TEAM AT THE SALVATION ARMY THRIFT STORES!Together we can serve and impact our local community. We are hiring for a full-time Assistant Store Manager at our Colorado Springs store. This is a great opportunity to utilize your leadership skills and experience while contributing to the success of our Women's Rehabilitation Program. If you are looking for a job with purpose, apply with The Salvation Army!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Takes an active role and partners with management team in the day-to-day operation of the store.
-Assumes responsibility for all day to day store operations in the absence of other management.
-Assists with coaching, training and development to the Store Employees.
-Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
-In absence of Store Manager, coordinates daily morning and shift change team meetings. Supervises employees in performance of duties to ensure compliance with published directives and guidelines.QUALIFICATIONS:
Available to work flexible hours during open store hours.- Able to communicate effectively with management, store employees, customers, and donors.
- Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
- Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
- High School Diploma or equivalent required.
- Must be at least 18 years of age.
- Must hold a valid Driver's license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle.
- Must pass a background check, which will include Criminal History and Sex Offender Registry.
PHYSICAL REQUIREMENTS:- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
- Ability to grasp, push, pull objects such as merchandise carts, and furniture dollies.
- Ability to lift up to 50lbs.ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Takes an active role and partners with the Store Manager in the day-to-day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
2. Assumes responsibility for all day-to-day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
3. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
4. In the absence of Store Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
5. Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
6. Communicate any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
7. Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
8. BRP (Back Room Processing) - Supporting the Store Manager to ensure Back Room Processors/Warehouse Associates are working effectively and efficiently meet daily processing goals.
9. Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
10. Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
11. The building must be secured during non-operating hours with alarm system arming and alert protocol.
12. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents reported immediately. Assists Store Manager with conducting and recording mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Managers absence.
13. May transfer or be relocated to other stores based on business needs.
14. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
