What are the responsibilities and job description for the Guest Relations Coordinator - 13-075 - SC/Pine Summit position at The Salvation Army USA Western Territory?
DescriptionQualifications
Education
Experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary
Guest Coordinators are the "face" of Pine Summit and are the primary point of communication with our guests before and during their stay at camp. Hosts are expected to exemplify the meaning of customer service as they remain in constant contact with the guest group leadership. The Guest Host is the conduit between what Pine Summit offers and what our guests require to have a successful camp experience.
Essential Functions
- Facilitate planning and effective communication with guest group leaders to ensure a successful arrival day
- Coordinate guest stays by proactively communicating important information regarding their retreat
- Ensure that camp has been set up for the group's arrival, checking lodging, meeting areas, and restroom facilities, checking room temperature, ensuring each area is prepared
- Prepare arrival packets and keys for groups before their arrival
- Check in groups as they arrive, communicating Pine Summit SOP's, checking for numbers and changes, appropriate check-in sheet utilization, etc.
- Apply group changes to invoice to assure accurate accounting and billing
- Open Ponderosa dining hall to the group for each meal, using diplomacy to maintain a friendly and orderly environment
- Use of the PA system in the Ponderosa to present announcements, meal instructions, and any other necessary information
- Patrol camp grounds to assure that groups are maintaining appropriate conduct in accordance with camp guidelines especially when it comes to outdoor sound levels, group supervision of campers, appropriate usage of camp inventory and property, and general safety
- Inspect and clean public restrooms and meeting rooms as needed to help maintain a clean facility
- Stay in constant contact with groups and group leadership, checking in to maintain understanding of groups needs and also group mood (are they happy with Pine Summit)
- Interact with groups long as it does not interfere with hosting duties
- Meet with group's leaders to ensure they have all the information required for their stay
- Closing camp after the group's departure
- The Guest Host work AM & PM shifts, as scheduled by the Guest Host Supervisor
- Be available for camp tours with Group Sales Representatives
- Provide prompt and polite service internally and externally
- Run the camp store and various activities at camp as assigned. Operate POS system and handle cash and inventory according to Salvation Army policies
- Attend staff meetings as needed
- Assist with cleaning camp in between guest groups
- Perform other incidental and related duties as required
- Sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis
- Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
- Ability to access and produce information from a computer
- Ability to lift and carry up to 50 pounds
Working Conditions
Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 50 lbs.
Minimum Qualifications
- Must have a high school diploma or equivalent.
- Minimum two (2) years' experience in some capacity of customer service preferred
- Bilingual in English/Spanish, helpful.
- Physical mobility and endurance to perform tasks while standing or walking for long periods of time (60 minutes or more)
- Ability to lift 50 pounds or more
- Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis as needed to perform necessary duties.
Skills, Knowledge & Abilities
- Knowledge of The Salvation Army mission, philosophy, culture, protocol and organizational structure.
- Must have ability to work well independently in a detailed, professional and courteous manner.
- Word processing experience. Familiarity with computer software programs for camp registration or ability to learn. Microsoft Windows, Word and Excel are especially valuable.
- Customer service mindset.
- Possess a valid CA driver's license.
Education
High School or Equivalent (preferred)
Experience
Word processing experience. Familiarity with computer software programs for camp registration or ability to learn. Microsoft Windows, Word and Excel are especially valuable (required)
Bilingual in English/Spanish, helpful. (preferred)
Minimum two (2) years' experience in some capacity of customer service preferred (required)
Bilingual in English/Spanish, helpful. (preferred)
Minimum two (2) years' experience in some capacity of customer service preferred (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
