What are the responsibilities and job description for the Lead Ambassador - SC/Placentia Emergency Shelter position at The Salvation Army USA Western Territory?
Description
Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary
The Lead Ambassador is responsible for helping transform the lives of guests by ensuring guest guidelines and expectations are being met, policies and procedures are being enforced, and the site is being maintained clean and hazard free. The Lead Ambassador provides guidance and supports the front-line staff as it relates to assigning daily duties, prioritizing site tasks, delegating specialized assignments to ensure site operations are being met. The Lead Ambassador participates in the interview process for Ambassadors and assists in the training and development of the new hires. The Lead Ambassador is the Ambassadors point of contact as it relates to addressing guest needs related to living on-site in a communal setting. The Lead Ambassador performs data entry, provides front desk coverage, answers phones, routes calls, sorts & distributes mail, disseminates site operations information to guests, answers guests questions, addresses guest concerns / complaints, acts as first responder to Ambassador crisis calls over the walkie talkie as needed.
The Lead Ambassador will be supervised and work closely with the Supervisor on implementing site policies, procedure, and internal processes. The L.A. must fully embrace the ministry and mission of The Salvation Army, accept its Christian principles and values, and protect and enhance the image of The Salvation Army to the public. As well as, perform other assigned duties as directed.
Responsibilities
Well-being of Guests
- Implement trauma-informed, harm reduction, low-barrier, and strength-based approaches.
- Use de-escalation communication strategies to manage disruptive behavior and resolve conflicts.
- Follow established protocols for crisis response.
- Manage bed assignments to maintain safety and peace in communal living spaces.
- Report on-site incidents to appropriate internal or external entities.
Security of Guests and Facility
Site Cleanliness
Front Desk
Ambassador development
Core Competencies
Working Conditions
Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs. Ability to work out-of-doors 50% of the time.
Minimum Qualifications
Skills, Knowledge & Abilities
Qualifications
Education High School or Equivalent (required)
Experience Microsoft Word, PowerPoint, Excel, and Outlook email. (required)
Experience in or basic knowledge of mental health, homelessness and / or addictions fields (preferred)
1 - 3 years : Work experience with homeless population. (required)
Skills
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
