Lead Resident Support Specialist

The Salvation Army's Family Caring Center is hiring a Lead Residential Support Specialist.

The Lead Resident Support Specialist provides supervision, reporting, and support services to residents residing in the Family Caring Center. They will help with resident’s care by giving support and encouragement in achieving their goals while helping to facilitate an emotional and physical environment that is conducive to healing and stabilization by ensuring the security and safety of the facility.

Essential Duties and Responsibilities:

• Assess client needs and help in housing and other goals they have established
• Complete all agency logs and incident reports in a timely manner.
• Complete discharge procedures each day.
• Deliver services with safety, respect, and effectiveness.
• Completes an orientation with clients at time of entrance.
• Complete intakes as needed.
• Maintain room list and work with maintenance and housekeeping to get rooms online.
• Assist with intakes/ working with Case manger
• Provides training on Mission Tracker to staff
• Aid RSS in everyday duties as needed
• Ensuring that violations and other correspondence including mail are given to residents
• To ensure all clients are aware of and follow program agreements and oversee the process of terminations; making sure all paperwork is signed and documented.
• Ensure clients are complying with program guidelines and procedures.
• Follow all policies and procedures of the organization.
• Provide immediate & professional response to any security/safety emergency or disturbance within or immediately outside facility.
• Remain at work until relieved by another staff member (not to exceed 16 hours).
• Other duties; as assigned by the Family Caring Center Director or his/her designee, as the program develops.
• Attend mandatory trainings and staff meetings
• Maintain records, as per Salvation Army policy.
• Input data into the statistical system, according to organizational guidelines. HMIS/Mission Tracker
• Report to all needed statistical information needed to Resident Manager
• Adhere to guidelines for staff responsibilities as found in The Salvation Army’s Employee Manual.
• Advocate for the mission of the organization and uphold the agency’s values

Requirement:

All three PA Clearances required upon employment and thereafter upon renewal date: PA Child Abuse History Clearance, Request for Criminal Record, and Fingerprint based federal criminal history.

PA Mandated and Permissive Reporting and The Salvation Army’s KeepSAfe training required.

Knowledge, Skills and Abilities:

• Ability to work with homeless individuals and families, familiarity with alcohol and other drug and mental health issues, and Act 33 &34 clearance.
• Ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
• Ability to maintain confidentiality in all aspects of the work environment.
• Ability to work collaboratively with other personnel, service providers, and professionals.
• Ability to work in a fast-paced environment and must work well under pressure.
• Basic computer knowledge of Microsoft Office.
• Committed to working with the homeless population.
• Conviction about the capacity of people to grow and change.
• Must be able to work weekends, evenings, and holidays.
• Must be empathetic and caring.
• Sensitivity to cultural and socioeconomic characteristics of population served.
• Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

Education and Experience:

• High School Diploma or GED.
• Experience in Experience working with at-risk populations and/or person experiencing homelessness preferred.
• Human Services delivery system.

Salvation Army Mission Statement

The Salvation Army, in international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination

Job Type: Full-time

Pay: $16.50 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $17