What are the responsibilities and job description for the Assistant Program Manager position at The Salvation Army?
Location: Greensboro Corps - Greensboro, NC
Position Type: Regular Full Time
About this opportunity:
The Assistant Program Manager supports the planning, implementation, and management of social service programs to ensure they effectively meet community needs. Works closely with the Program Manager and supervises daily operations, coordinates staff activities, and ensures the program complies with relevant regulations and policies. Assists in developing strategies to improve service delivery, assists with budgeting and reporting, and contributes to staff training and development. Monitors program outcomes, assesses client satisfaction, and provides support in addressing any issues or challenges that arise in the course of program execution.
Key Responsibilities
Education and Experience:
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Ability to sit for extended periods, use a computer, and attend meetings.
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.).
Office based with occasional travel within the community to visit clients or partner organizations.
Employee Benefits:
The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.
Additional Information:
All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, click on the “Apply Now” icon at the bottom of this posting.
Application Submittal Period: 3/27/2025 – 4/2/2025
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
Position Type: Regular Full Time
About this opportunity:
The Assistant Program Manager supports the planning, implementation, and management of social service programs to ensure they effectively meet community needs. Works closely with the Program Manager and supervises daily operations, coordinates staff activities, and ensures the program complies with relevant regulations and policies. Assists in developing strategies to improve service delivery, assists with budgeting and reporting, and contributes to staff training and development. Monitors program outcomes, assesses client satisfaction, and provides support in addressing any issues or challenges that arise in the course of program execution.
Key Responsibilities
- Assists the Program Manager in managing the day-to-day operations of the social services program.
- Serves as the main point of contact for Case Management Specialists, conducting one-on-one meetings, addressing concerns, and providing guidance on program procedures. Monitors staff performance, initiates behavioral coaching as needed, and offers support to ensure objectives are met. Tracks and logs CMS communications with clients, ensuring timely follow up through contact letters and documentation.
- Manages the intake of client referrals, ensures accurate documentation and timely distribution to Case Management Specialist (CMS) based on caseload and expertise. Initiates client contact upon receipt of referral, provides program details and communicates expectations. Maintains electronic records using Jot Form, MS Office, Google, and GEOSOL/NC Works platforms to ensure completeness and accessibility.
- Builds and maintains strong relationships with partner agencies, facilitating communication regarding referrals, program updates, and joint initiatives. Regularly meets with partners to align goals and ensures smooth collaboration. Addresses client concerns promptly, acting as a mediator to resolve issues while maintaining satisfaction and compliance with program policies.
- Plans and executes outreach and marketing strategies to promote the program, including organizing events like workshops and community activities; Creates and distributes promotional materials such as flyers, brochures, and social media posts to effectively communicate the program’s mission.
Education and Experience:
- Bachelor’s degree from an accredited college or university in Social Work, Human Services, or related field (Master’s preferred) AND
- 2 years of experience in social services or program management, with a demonstrated understanding of community resources and client needs; OR
- Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Ability to sit for extended periods, use a computer, and attend meetings.
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.).
Office based with occasional travel within the community to visit clients or partner organizations.
Employee Benefits:
- Health, Dental and Vision Insurance
- Vacation, Sick, Personal and Holiday Paid Time Off
- Retirement Plan
- Life Insurance and more!
The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.
Additional Information:
All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, click on the “Apply Now” icon at the bottom of this posting.
Application Submittal Period: 3/27/2025 – 4/2/2025
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
