What are the responsibilities and job description for the Caseworker/Office Manager position at The Salvation Army?
Overview
The Caseworker / Office Manager plays a vital role in strengthening The Salvation Army’s presence in Wayne County by developing and overseeing impactful programs, managing employees and volunteers, and fostering partnerships with local organizations. This position focuses on enhancing existing initiatives, recruiting, and supporting volunteers, and collaborating with community agencies to expand outreach efforts. The ideal candidate will possess strong leadership, communication, and networking skills, along with a commitment to service. They must be able to work both independently and collaboratively while effectively managing staff and volunteers to uphold The Salvation Army’s mission and values. Responsibilities
Description of Position : The Caseworker / Office Manager is responsible for recruiting, training, and managing staff and volunteers for all Honesdale Service Center programs, ensuring effective scheduling and coordination. This role oversees the development and implementation of service and seasonal activities while recommending systemic improvements to enhance service delivery. Key responsibilities include maintaining relationships with funding sources, coordinating programs with community agencies, and managing local fundraising efforts such as the Christmas Angel Tree Program and Red Kettle Campaign. The Caseworker / Office Manager conducts client interviews, verifies applications, and provides intake and referral services, ensuring confidentiality and compliance with policies. They maintain records, prepare reports for The United Way and grant donors, and oversee seasonal programs like Camp Recruitment, Back-to-School initiatives, and Christmas assistance. Additionally, they manage The Salvation Army’s Journey of Hope Program, ensure accurate data entry into relevant databases, and serve on committees related to case management and emergency assistance. The role also involves organizing training events, coordinating with county programs, and fostering collaboration with Community Care Behavioral Health. Other responsibilities include office management, maintaining accurate files, assisting in staff training, and responding promptly to all communications. The Caseworker / Office Manager plays a crucial role in strengthening community partnerships, expanding outreach efforts, and upholding The Salvation Army’s mission.
The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.
Qualifications
Requirements :
- High School Diploma or GED, and equivalent retail / resale experience.
- Exhibit exemplary customer service skills.
- Must be reliable, trustworthy, outgoing, and have sound decision-making skills.
- Reliable transportation with a clean driving record.
- As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter.
- Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.
- Must possess an understanding of and support the mission of The Salvation Army.
Salary : $16
