What are the responsibilities and job description for the Client Support Worker position at The Salvation Army?
Description
LOCATION : Tucson Hospitality House -1002 N. Main Ave
STATUS : PT / 16 Hours- Saturday and Sunday 8am-5pm
MISSION STATEMENT : The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
QUALIFICATIONS :
High School Diploma / GED required
Community social services or administrative / customer service support experience
Knowledge of local community resources
Computer literate in MS Office Software
Demonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstances
Able to maintain a non-judgement attitude, professional approach, and boundaries with clients
Able to handle crisis / emergency services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills
Ability to assess at risk participants and situations
Excellent verbal and written communication skills
Successful background clearance
RESPONSIBILITIES :
Manage general operations of Intake area, oversee clients and assisting with various needs while keeping a visible presence, enforcing house rules / policies for the safety and security of everyone
Monitor front doors, allowing access only to authorized persons, monitoring clients, and assisting clients with various needs
Handle check-in of clients upon arrival using proper record keeping, screening procedures and ID check
Conduct client baggage check, remove, and store weapons and cell phones, dispose of unallowed items.
Utilize proper tagging and retrieval system for all client items being stored
Conduct breathalyzing analysis testing on all clients entering, determine eligibility to receive housing based on the results of BAC level
Assign newly arriving clients a personal locker, and information on how to set their own combination
Provide over-the-counter medication disbursement requested by clients and access to refrigerated medication
Manage the bed chart for all dorm areas, assigning bed numbers appropriately based on need and circumstance
Keep resource postings, informational flyers, events, employment opportunities up to date for client viewing and distribution
Maintain statistical file folders, with client participation lists and sign-in sheets
Review shelter rules and policies and procedures with clients upon arrival or when questions arise
Handle laundry sign ups, strip beds upon client exits
Ensure adequate supply of hygiene items such as shampoo, razors, body wash, towels and disburse to clients as requested
Review and update client vehicle registration documents, provide permission flyers for windshield placement, assuring permission has been recorded and granted to park car on TSA property
Review registration cards for appropriate filing and updates on “red tag” related to bars and suspension
Investigate and report activity and incidents appropriately, or as needed to emergency responders, such as police, fire and / or ambulance personnel, according to established guidelines
Provide accurate and through written communication in the (IR) Incident Report Logbook for management and Support Workers review
Gather statistical information from participant sign-up sheets, laundry, church and client registration and enter into the HMIS
Ensure blanket and water distribution box stays supplied at the outside front door beginning at 9pm
Answer incoming telephone calls, maintaining client confidentiality and handle as required
Implement a minimum of 2 regular facility, dorm and restroom checks, documenting times and any activity
Take necessary precautions with clients to prevent damage to the facility
Interact with other agencies providing guidance and direction for special circumstances of clients, arriving by police escort, or released from the hospital
Use proper radio procedures, overhead announcements in conjunction with partnering staff and custodians on duty for various needs
Contact Program Manager when there is an emergency, following the chain of command contact list in mangers absence
Attend all staff meetings and relevant training seminars as directed
Other duties as assigned by supervisor as it relates to the position of Client Support Worker
PHYSICAL REQUIREMENTS :
While performing the duties of this job, the employee is regularly required to walk, stand, climb, or balance, stoop, kneel, crouch, crawl and reach with hands and arms. The employee must regularly lift and / or move up to 25 pounds, frequently lift and / or move up to 35 pounds, and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
