Director of Program Services

Location: The Salvation Army – Jackson, Corps

Position Title: Director of Program Services

Position Type: Fulltime

About this opportunity:
Plans, develops, administers, leads and supervises Program Services for a large social services operations which includes: Social Services, Adult Services, and Emergency Disaster Services and Outcome Measurement. Directs the selection, training and supervision of all Program staff and plans, develops, implements and evaluates a variety of Program Services strategies to ensure the highest level of quality service and care to the citizens that The Salvation Army serves. Ensures work is in compliance with established policies and procedures. Administers the department budget and secures funding for programs; research grants proposals and ensures program operations are in compliance with contract agreements. Serves as leader in the community by performing public speaking and promoting program services.

Responsibilities include:
This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Designs, administers, leads, plans and supervises all areas of the Program Service area which results in fiscal stability, programmatic accountability and enhancement of operations which include: Social Services, Adult Services, Emergency Disaster Services and Outcome Measurement.
• Directs all social service functions for the command; ensures the highest level of quality service and care that will empower clients to become responsible decision-makers while improving their way of life.
• Researches, develops, implements and evaluates program and client needs to identify gaps in service and effectiveness of social service programs; reviews and recommends program mix/site additions and deletions (e.g., homeless shelter programs, expansion of homeless services to address keys to unlocking the cycle of poverty – substance abuse, counseling, etc.)
• Directs all outcome measurement functions for the Command to ensure data is collected, compiled and reported within the highest level of timeliness and accuracy; reviews and monitors statistical / outcome information to identify program success and levels of performance.
• Researches and identifies new local, state and federal funding sources for the programs that comprise the Command and prepare funding, grant and contract submission for new and renewed funding sources.
• Plans, develops, implements, and evaluates Program Services strategies and their effectiveness in achieving short-range and long-range goals; communicates and coordinates with the Commanding Officer the status and accomplishment of short and long-range plans, goals and objectives for the various Program Services components including Emergency Shelter/Transient Dorm, Residential Work Program, Emergency Financial and Food Assistance Emergency Disaster Services.
• Serves as primary Program staff representative to the Advisory Board.
• Directs the selection, training, and supervision of all staff responsible for performing the daily operational duties of the Program Services programs; instructs and trains employees in the proper methods and procedures for conducting work; monitors work for compliance with established program policies, procedures, standards and regulations; conducts performance evaluations and makes salary and hiring/firing recommendations.
• Establishes operational mission statements and objectives for all areas related to Program Services; provides leadership, motivation, direction to staff in achieving these goals and objectives.
• Develops and administers the departmental budget working with the finance department, and Commanding Officer; reviews budget regularly to track funding and expenditures in order to determine compliance with budget projections and constraints.
• Attends meetings and other community involvements, which are pertinent to the promotion and support of The Salvation Army and enhancing its programs and projects.
• Directs the development, implementation, communication of comprehensive programs for the dissemination of information about and promotion of The Salvation Army.
• Reviews, monitors, and interprets all functions of development for compliance and adherence to contracts, agreements, grants, policies and procedures; develops, implements, and monitors additional policies and procedures for these operations and ensures compliance to the same which includes any legal requirements, standards, and regulations.
• Supervises, reviews, monitors, and audits all program records and client files; ensures the accuracy, completeness, and confidentiality of the same as well as compliance with established policies and procedures.
• Participates in continuing education opportunities, conferences and seminars to enhance professional growth and encourages/supports continuing education of staff.

OTHER RESPONSIBILITIES:

• Develops relationships with the local and broader community to enhance support of The Salvation Army and the operations for which this position is responsible.
• Travel, as needed, to represent The Salvation Army to support and enhance programs and projects.
• Performs other related work as required.

MATERIALS AND EQUIPMENT:
General Office Equipment Personal Computer

EDUCATION AND EXPERIENCE:
Master’s degree from an accredited college or university in Social Work or a related field,
and
five years progressively responsible experience coordinating and supervising program services including three years of experience in the management of similar operations for which this position is responsible,
or
any equivalent combination of training and experience, which provides the required knowledge, skills and abilities.

LICENSES AND CERTIFICATIONS:
Valid Driver’s License

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of The Salvation Army mission, philosophy, culture, protocol, and organizational structure.
• Knowledge of the principles and practices of personnel and business management.
• Ability to present a positive and professional image of The Salvation Army.
• Ability to supervise, lead, motivate, monitor and evaluate employees.
• Ability to prepare and maintain reports in an accurate, complete and timely manner.
• Ability to read and interpret policies/procedures, legal documents and requirements to ensure compliance.
• Ability to work independently and with limited supervision.
• Ability to build and maintain effective working relationships with Salvation Army officers, employees and the community.
• Ability to administer a budget and monitor expenditures for compliance with the same.
• Ability to become and remain certified to drive a Salvation Army vehicle per Salvation Army insurance requirements.

MENTAL AND PHYSICAL ABILITIES:

• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language effectively.
• Ability to communicate clearly both orally and in writing including the providing of clear instructions to employees.
• Ability to speak before small and large groups of people.
• Ability to travel to various locations in order to participate in public meetings, conferences, etc.
• Ability to work under the pressure of deadlines and time constraints.
• Ability to establish goals and objectives and monitor their effective implementation.
• Ability to apply discretion and independent judgment and exercise confidentiality.
• Ability and willingness to perform all duties with an understanding of the mission, ministry, philosophy, culture, and protocol of The Salvation Army and conducts all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) frequently.

WORKING CONDITIONS:
Work requires performance of duties in front-line emergency, disaster and social services environments where exposure to communicable and infectious diseases are possible.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Employee Benefits

• Health Insurance – United Healthcare Choice Plus
• Paid Time Off (PTO)
• Aflac supplemental insurance
• Retirement

Why work for us?
The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in his name without discrimination.

We strive to do the “Most Good” for our employees by offering a greater sense of purpose in the work performed by training and mentoring employees and by offering competitive compensation and benefit plans. Our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good, with these five values at the heart of everything we do:
We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

To learn more about the Salvation Army Jackson, MS please visit:
https://southernusa.salvationarmy.org/jackson-ms/

Additional Information:
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the “Apply Now” icon at the bottom of this posting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!