Housing Case Manager

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective: Assesses client needs, abilities and strengths; facilitates development of client case plans and monitoring to determine progress both individually and as a program. Networks with other agencies to identify and collaborate with resource development and delivery.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Conducts casework interviews with clients to obtain information for formulating program/service eligibility and case status.

• Identifies psychosocial, economic, and physical needs of clients; assesses and reassesses client's support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan.

• Assist client with housing search, placement, and stability activities.

• Develops and implements a case plan that presents intervention strategies to meet client.

• Refers clients to appropriate community resources and advocates for or assists the client in obtaining such services.

• Prepares complete and accurate case notes; writes correspondence, reports, and other written materials; inputs data into HMIS.

• Reviews all assigned cases on a scheduled basis to determine continuing need for services and participate in case consultations.

• Provides training to new case managers.

• Regularly peer review and audit of case files to ensure of services standards are met and contract compliance.

• Assists in transporting clients and advocating for them with public and private agencies.

• Attends meetings with other community service providers on behalf of The Salvation Army, as assigned.

• Conduct routine home visits based on program and contract requirements. Accompany peers on home visits, as needed.

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: Bachelor’s in social work, human services, psychology, sociology, or criminal justice.

Experience: Three years social work experience. Management experience helpful.

Certifications: Valid U.S. Driver’s license with approval to drive from The Salvation Army’s insurance.

Skills/Abilities:

Knowledge of:

• Principles and practices of social work and case management techniques relevant to the services offered.

• Federal regulations and state laws applicable to the programs.

• Advanced psychosocial assessment skills.

• Public and private social services providers within the community and community resources and programs available.

• Collaborative case planning.

• De-escalation and crisis intervention techniques.

• Computer applications related to the work including strong skills in Microsoft Office Suite, web-based programs and e-mail. Possess or obtain working knowledge of HMIS.

• Record keeping principles and practices; correct business English, including spelling, grammar and punctuation.

• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

• Programs and eligibility requirements for the Social Security Administration, State Medicaid, County Social Service and Food Share, and other relevant programs.

Ability to:

• Communicate exceptionally well orally, in writing and over the telephone. Clearly and effectively communicate in English, both orally and in writing.

• Analyze, interpret, apply and explain applicable complex laws, codes, regulations and procedures.

• Prepare clear and concise reports, correspondence and other written materials.

• Use initiative and independent judgment within Salvation Army ethics and guidelines; organize own work, set priorities and meet critical deadlines. Follow through on directives, projects and emergencies in a timely manner.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Supervise interns or volunteers.

Supervisory Responsibility: N/A

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job.Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.Physical requirements include: good speaking, hearing and vision ability, and excellent manual dexterity.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and/or hear; taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Employee must have reliable transportation to move about service area.

Travel: Out of town and/or overnight is rare, but may be required for conferences or trainings.

Working Conditions: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Much of this job is performed indoors in normal room temperature conditions. When the duties require being outdoors, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually low to moderate.

At times the duties will involve working with individuals having infectious and/or communicable diseases.

All employees recognize that The Salvation Army is a church and agree that as an employee of The Salvation Army they will support its religious mission.

Job Type: Full-time

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Madison, WI 53703: Relocate before starting work (Required)

Work Location: In person