What are the responsibilities and job description for the Intake Worker position at The Salvation Army?
DescriptionLOCATION : Tucson Hospitality House -1002 N. Main AveSTATUS : FT / 40 Hours- Monday-Friday 2pm-11pmMISSION STATEMENT : The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.QUALIFICATIONS : High School Diploma / GED requiredAble to maintain a non-judgement attitude and a professional approach working with clientsComputer literate in MS Office SoftwareAbility to work with people of diverse backgrounds and circumstancesAble to handle crisis / emergency situation or services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skillsExperience working with homeless populationAbility to assess at risk participants and situationsExcellent verbal and written communication skillsSuccessful background clearanceRESPONSIBILITIES : Manage check in of clients upon arrival, using proper sign in procedures, to include baggage checking and storage, cell phones, medication, weapons and any other items using log sheet accuratelyManage general operations of Intake area, and client needs staying in house, providing information and referrals, medication disbursement, access to luggage and items checked in as neededConduct breath analysis testing on all clients entering shelter and any suspected to be intoxicated, using a breathalyzer devise, determining eligibility to receive housing based on the results of BAC levelPosition will work independently with minimal direct supervision during shift. Because of this excellent documentation will be required and checked against surveillance footage randomlyMonitor and supervise clients, investigate and report activity and incidents appropriately, or as needed to emergency responders, such as police, fire and / or ambulance personnel, according to established guidelinesMaintain a visible presence at all times in the facility to deter criminal mischiefProvide accurate and through written communication in the (IR) Incident Report Log Book for management and other staff reviewGather statistical information from participant sign-up sheets, laundry, church and client registration and enter into HMIS, as well as other various services provided to clients during all staysComplete HMIS Intake Assessment, V1-SPDAT packets on any clients arriving as requestedAnswer incoming telephone callsImplement a minimum of 2 regular facility, dorm and restroom checks, documenting times and any activityUse proper radio procedures in conjunction with partnering staff and custodians on duty for various needsProvide clients with requested forms, i.e., grievance, laundry, etc.Provide hygiene items, i.e., shampoo, razors, body wash, towels, as neededReview shelter rules and policies and procedures with clients as necessary or questions ariseTake necessary precautions with clients to prevent damage to the facilityInteract with other agencies providing guidance and direction for special circumstances of clients, arriving by police escort, or released from the hospitalMaintain safety and security of clients and staff, monitoring front doors, allowing access only to authorized personsEnforce all house rules, regulations, & policiesEnsure blanket distribution box stays supplied at the outside front door beginning at 9pmContact Program Manager when there is an emergency, following the chain of command contact list in mangers absenceAttend all staff meetings and relevant training seminars as directedOther duties as assigned by supervisor as it relates to the position of Intake WorkerPHYSICAL REQUIREMENTS : While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms. The employee must regularly lift and / or move up to 25 pounds, frequently lift and / or move up to 35 pounds, and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.Equal Opportunity Employer / Protected Veterans / Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
