What are the responsibilities and job description for the Member Services Associate position at The Salvation Army?
Job Summary
Creates exceptional customer / member service experiences for the Ray & Joan Kroc Corps Community Center. Sells and / or verifies memberships through the established sales system; provides information and answers questions about available programs / classes; answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary. Receives and receipts deliveries and donations, greets and announces visitors and clients, provides general information about The Salvation Army Kroc Center operations and services. Assists in decorating and supervising birthday and celebration parties.
Performs routine clerical work such as typing and filing.
Knowledge, Skills, and Abilities : Ability to use new software programs with basic training. Ability to communicate effectively with clientele and staff. Ability to relate positively and energetically with staff, clients, members and customers. Ability to maintain a non-judgmental attitude in working with customers, clients, members and staff. Ability to work independently with minimal supervision. Ability to direct phone calls to the appropriate person or destination. Ability to respond to and assist callers and visitors in a courteous and tactful manner. Ability to screen calls in a courteous and tactful manner. Ability to work with people and to provide assistance in a calm, courteous, and tactful manner. Ability to record accurate and complete messages. Ability to perform clerical support work while operating the switchboard. Ability to maintain an adequate supply of applications, informative materials and / or brochures for distribution to visitors. Ability to work in a fast-paced environment and maintain poise under pressure. Ability to respond to emergencies in a calm and effective manner. Ability to project a positive and professional image of The Salvation Army.
Education and Experience : High school diploma or required, and six months cashier and / or customer service experience or any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.
Licenses and Certifications : Valid Driver’s License and eligible driver status under TSA Driver Program.
Physical Requirements and Working Condition s : Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to operate a POS system, telephone and / or switchboard. Ability to sort documents alphabetically and numerically. Ability to perform routine mathematical computations. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers and reach overhead. Ability to operate telephone and a desktop computer. Ability to lift up to 40 lbs.
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Salary : $11
