What are the responsibilities and job description for the Receptionist position at The Salvation Army?
THE SALVATION ARMY JOB DESCRIPTION
Job Summary:
Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.
Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Receptionist Responsibilities (60%)
Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
Telephones others to communicate messages; records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.
Administrative Responsibilities (40%)
Records and updates statistical information; ensures the accuracy and completeness of the same; records community assistance into databases.
Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proof reads telephone lists for mistakes before list is printed.
Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail.
Orders office supplies and ensures that the office supply inventory is maintained at a level to meet the needs of the department; prepares purchase requisitions and orders equipment and any other special items required for the office operations.
Assists in setting up meeting rooms; sets up tables and chairs; puts ice in glasses and sets out drinks.
Performs other administrative duties as requested.
Creates staff, volunteer, and board members name badges.
Other Responsibilities:
Maintains the neatness and attractiveness of the reception area.
Performs other duties as assigned.
Materials and Equipment:
Multi-Line Telephone General Office Equipment
Knowledge, Skills and Abilities:
Ability to direct phone calls to the appropriate person or destination.
Ability to respond to and assist callers and visitors in a calm, courteous and tactful manner.
Ability to record accurate and complete messages.
Ability to perform clerical support work while operating the multi-line telephone.
Ability to maintain an adequate supply of applications, informative materials and/or brochures for distribution to visitors.
Ability to respond to emergencies in a calm and effective manner.
Ability to plan and coordinate the distribution of food and commodities to the public.
Ability to project a positive and professional image of The Salvation Army.
MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
High school diploma or G.E.D.,
and
Prior experience working with the public performing customer service or receptionist responsibilities,
or
Any equivalent combination of training and experience which provides the necessary knowledge, skills and abilities.
Certifications:
Valid State Driver's License (Preferred)
Physical Requirements:
Ability to meet attendance requirements.
Ability to read, write and communicate the English language effectively.
Ability to operate a telephone and/or switchboard.
Ability to sort documents alphabetically and numerically.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Moderate amount of physical effort required associated with walking, standing, lifting and carrying light to moderately heavy objects (25-50 lbs.) frequently.
Working Conditions:
Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Statement of Purpose:
This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
Job Summary:
Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.
Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Receptionist Responsibilities (60%)
Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
Telephones others to communicate messages; records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.
Administrative Responsibilities (40%)
Records and updates statistical information; ensures the accuracy and completeness of the same; records community assistance into databases.
Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proof reads telephone lists for mistakes before list is printed.
Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail.
Orders office supplies and ensures that the office supply inventory is maintained at a level to meet the needs of the department; prepares purchase requisitions and orders equipment and any other special items required for the office operations.
Assists in setting up meeting rooms; sets up tables and chairs; puts ice in glasses and sets out drinks.
Performs other administrative duties as requested.
Creates staff, volunteer, and board members name badges.
Other Responsibilities:
Maintains the neatness and attractiveness of the reception area.
Performs other duties as assigned.
Materials and Equipment:
Multi-Line Telephone General Office Equipment
Knowledge, Skills and Abilities:
Ability to direct phone calls to the appropriate person or destination.
Ability to respond to and assist callers and visitors in a calm, courteous and tactful manner.
Ability to record accurate and complete messages.
Ability to perform clerical support work while operating the multi-line telephone.
Ability to maintain an adequate supply of applications, informative materials and/or brochures for distribution to visitors.
Ability to respond to emergencies in a calm and effective manner.
Ability to plan and coordinate the distribution of food and commodities to the public.
Ability to project a positive and professional image of The Salvation Army.
MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
High school diploma or G.E.D.,
and
Prior experience working with the public performing customer service or receptionist responsibilities,
or
Any equivalent combination of training and experience which provides the necessary knowledge, skills and abilities.
Certifications:
Valid State Driver's License (Preferred)
Physical Requirements:
Ability to meet attendance requirements.
Ability to read, write and communicate the English language effectively.
Ability to operate a telephone and/or switchboard.
Ability to sort documents alphabetically and numerically.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Moderate amount of physical effort required associated with walking, standing, lifting and carrying light to moderately heavy objects (25-50 lbs.) frequently.
Working Conditions:
Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Statement of Purpose:
This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
