Resident Monitor_NE-NSC_701-Social Services Department

Location: The Salvation Army Center of Hope, 1863 Capital Blvd. Raleigh, NC 27604
Position Type: Part-time, Weekend nights 8:00pm – 8:00am

About this opportunity:
Monitors the activity of residents on an assigned shift ensuring safety, security and compliance with house rules; maintains accurate and complete records and logs containing pertinent information; ensures that the housing facility is maintained in a neat and proper order.

Key responsibilities:

• Monitors the activities of the residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift.
• Distributes towels, linens, and personal hygiene items; secures and provides clients access to medications as required.
• Answers telephone and responds to questions regarding the housing operations.
• Responds to emergencies in a calm manner and initiates appropriate corrective action in accordance with established policies and procedures, in an effort to instruct and develop and not in an effort to punish.
• Ensures that all rooms are in proper order before arrival of residents; checks fire equipment and ensures proper working order.

What we are looking for in you:

• High School diploma or G.E.D. and one year experience performing security or social service work preferred. Or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Knowledge of general office procedures and practices.
• Knowledge of basic record keeping practices and procedures.
• Ability to communicate effectively with clients in order to control, lead, and motivate behavior.
• Ability to work with the public encompassing all types of behaviors.
• Ability to extend grace in the face of rebellion without becoming emotionally upset.
• Ability to work independently and with limited supervision while staying within established policy and procedural boundaries.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language.
• Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
• Ability to perform combinations of sitting, standing, and walking on a frequent change basis.
• Distance of travel is usually within the same building.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

WORKING CONDITIONS:
Work is performed in a transient lodge environment where there may be physical discomforts associated with temperature variations, odors, violence, noise, disease, and/or dust under mildly unsafe and uncomfortable conditions.
Employee Benefits

• Voluntary Life Insurance
• Generous PTO and Opportunity for Holiday Pay
• Retirement plan matching contributions available after one year of employment.

Why work for us?
The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.
Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:
All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, click on the “Apply Now” icon at the bottom of this posting.
Application Submittal Period: 1/27/25 - 2/3/25
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!