Thrift Store Assistant Manager

Job Summary

The Family Store Assistant Manager supports the Family Store Manager with the planning, administering, monitoring, and evaluation of the day-to-day operations of the Family Store with a limited staff ensuring compliance with established policies and procedures; serves as the lead manager when the Family Store Manager is not on Family Store property; processes, displays, and approves the pricing of donated items to ensure a reasonable financial return on the sale of store items; assists customers in a polite and friendly manner; prepares store displays that are attractive, neat, and orderly; ensures store merchandise is rotated and re-stocked using established guidelines; ensures the accountability and security of all store items and funds; ensures the proper training of all Family Store employees; serves as a lead worker to volunteers, and / or subordinate Family Store personnel.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Store Management (80%)

Works closely with the Family Store Manager by performing any or all the following duties.

Administers and monitors the day-to-day operations of a small Family Store.

Serves as the lead worker to volunteers and subordinate Family Store personnel.

Trains and instructs staff and volunteers in the proper methods and procedures of Family Store operations.

Inspects all work performed by staff and volunteers to ensure accuracy and completeness.

Plans, supervises, and participates in the layout and display of store merchandise.

Ensures all Family Store stock is routinely rotated and ensures that pricing encourages the desired level of stock turnover.

Plans, organizes, and supervises the preparation of displays for special promotions including seasonal merchandise.

Notifies warehouse personnel of low stock items.

Supervises and participates in the receiving, sorting, pricing, and distribution of donated items in the warehouse.

Ensures that items are processed in a timely manner and in compliance with established policies and procedures.

Ensures the accountability of all donated items.

Ensures donations are collected in compliance with established policies and procedures.

Assists customers purchasing items from The Salvation Army by ringing up sales utilizing a cash register.

Collects monies, counts changes, and prepares receipts for purchases made by customers.

Prepares and packages purchased items.

Prepares and balances the cash drawer and runs routine register print outs.

Assists the Bookkeeper in routine and unannounced audits of the cash register by ensuring immediate support and availability of the cash register and any supporting documents upon demand.

Prepares and delivers bank deposits daily as required by Salvation Army policy.

Ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures.

Prepares, process, and maintains various sales records, tax forms, and social service vouchers.

Prepares routine sales reports as directed.

Ensures the neatness and security of the cash register area.

Ensures that forms, bags, etc. are adequately stocked.

Other Responsibilities (20%)

Places and arranges items in the store as directed by the Family Store Manager or Divisional Director of Service Extension.

Checks all store displays to ensure that all items are maintained and displayed in a neat and orderly manner.

Return store stock to the proper rack or shelve area after customers have handles or moved items.

Opens and / or closes store doors in accordance with the Family Store daily schedule of operation.

Maintains an up-to-date record of all Family Store vendors, including Textile vendors.

Maintains a secure file of all communications between the Divisional Director of Service Extension and Family Store personnel.

Maintains a secure and up-to-date emergency contact information sheet for all Family Store personnel, ensuring the Office Manager and the Divisional Director of Service Extension have the most up-to-date copy of the contact information.

Maintains inventory of supplies and equipment for both Family Store and Warehouse operations.

Routinely inspect all Family Store property and equipment to ensure the safety of Family Store personnel and customers.

Assist in Emergency Disaster Services relief projects as needed.

Performs other duties as assigned.

Materials and Equipment

General Office Equipment Cash Register

Knowledge, Skills and Abilities

Knowledge of the principles and practices of retail store management.

Knowledge of the principles and practices of effective customer relations

Ability to prepare and maintain accurate and complete bookkeeping records.

Ability to evaluate overall Family Store operations in order to detect deficiencies and implement appropriate corrective action.

Ability to price donated merchandise reasonably and fairly.

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

High School diploma or

Two years progressively responsible experience working in a retail store environment.

At least one year experience in a supervisory capacity within a retail store environment OR

Any combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications / Licenses

Arkansas Driver’s License

Physical Requirements

Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis.

Ability to grasp, push, pull, and reach overhead.

Ability to operate telephone.

Ability to lift up to 40 pounds.

Ability to understand written information.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

Working Conditions

Work is performed in a normal Family Store / retail store environment where there are little or no physical discomforts associated with changes in weather. There may be occasion when discomforts associated with noise, dust, dirt, and the like are encountered.

Special activities, including but not limited to, special outreach events and / or special Family Store programs may require additional work hours.

A detailed work schedule will be approved by the Family Store Manager.

The Family Store Assistant Manager will stay on property during his / her work hours unless official duties otherwise require his / her absence.

Statement of Purpose

This document provides descriptive information about the above Salvation Army position. Work performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and / or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!