Front Entry Lead

The Sanctuary, one of Sacramento’s premier Dispensaries for Adult Use and Medical cannabis, is growing once again. We are looking for superstars to join our diverse, fun-loving team. Founded in January 2020, The Sanctuary specializes in cannabis retail sales both in store and delivery. The Sanctuary believes customer service, creative and educational collaborations and community support make a difference!

The Sanctuary governs a healthy environment for customers and staff members alike. We are a company that prides itself on diversity, inclusion and the professional development of all our associates. Everyone who visits our establishment is welcomed by friendly staff members who are driven to provide optimal customer service. Even through our high volume hours, our staff is patient and always meets the needs of those who seek our assistance. The Sanctuary is team, detail, and goal oriented. All team members work together by utilizing staff and customer feedback to create a satisfactory cannabis buying experience. The Sanctuary Currently is looking to enhance the customer experience by adding a Front Entry Lead.

Position Summary

The Front Entry Lead acts as a supervisor to the front entry team and is a liaison for the Security team. Front Entry Lead will engage customers, create an exceptional in-store experience and provide leadership and support. They embody the Sanctuary’s Mission, Vision and Values in their words and actions while demonstrating customer experience expertise. Additionally, Front Entry Lead partners with the management team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures.

Position Responsibilities

• Leadership
• Communication
• Customer Experience
• Prioritize and Multitask Various Responsibilities
• Meet Assigned Deadlines for Tasks and Projects
• Maintain Strong Working Relationships
• Front Lobby Supervision
• Customer Resolution
• Customer Membership Compliance
• Customer Contact Information Compliance
• Customer Document Upload Compliance
• Front Entry Team Meetings
• Front Entry Team Development
• Coaching
• Roleplaying
• Fostering Teamwork
• Security Liaison
• Scheduling Gaps
• Ability to work a variety of shifts
• Scheduling Flexibility
• Loss Prevention
• Front Entry Organization
• Front Entry Cleanliness
• Team Performance Feedback to Management
• Greeting customers and visitors with friendly and professional demeanor upon entry and departure
• Ensure all guests feel welcomed and attended promptly
• Ensure a pleasant and well organized guest experience by communicating with Sales Floor Host to control floor flow
• Inform customers about daily deals and promotions
• Inform customers about trending brands and products
• Inform customers about express and delivery services
• Sign customers up for the Sanctuary text messages
• Hand out marketing materials for promotions and events
• Open the sales floor door and invite customers in to shop when advised by the sales floor host
• Assist with vendor or customer check-ins and support Front Desk Associate to obtain customer profile compliance
• Adhere to all state compliance and company policies
• Additional tasks and duties as assigned

• High school diploma or equivalent (additional education or certifications in customer service is a plus)
• Previous experience in customer service and leadership
• Previous cannabis experience preferred
• Excellent interpersonal and communication skills
• Professional appearance and demeanor
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm under pressure
• Familiarity with basic computer systems
• May require standing for long periods
• Interaction with customers in a fast-paced environment

Key Competencies

• Customer-focused attitude
• Ability to build rapport with customers quickly
• A detail-oriented mindset
• Active Listening
• Adapting to your audience
• Empathy
• Conciseness
• Story Telling
• Friendly
• Confident
• Non Verbal Communication