What are the responsibilities and job description for the Assistant Manager Fulfillment position at The Savings Group?
About Us
The Savings Group is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customer's auto loan prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available.
We come from all kinds of backgrounds and experiences to create something new: A better way to do car loans. We support a casual work environment, positive work culture, and developing our talent to become successful leaders. Our core values of Hard Work, Optimism, Growth, and Integrity help us create a collaborative team mindset and a better place to work.
Summary
The Fulfillment Production Assistant Manager is responsible for working directly with the Fulfillment Managers (QA/Contracting) in coaching a team of 10- 15 loan processors and supporting the day-to-day production of the team. He/she will work directly with Fulfillment Management to achieve company goals and objectives. The Assistant Manager will be responsible in monitoring daily production output and offer additional assistance/coaching to processors to assist them in achieving said objectives.
Essential Duties And Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills And Abilities
Benefits
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources
The Savings Group is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customer's auto loan prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available.
We come from all kinds of backgrounds and experiences to create something new: A better way to do car loans. We support a casual work environment, positive work culture, and developing our talent to become successful leaders. Our core values of Hard Work, Optimism, Growth, and Integrity help us create a collaborative team mindset and a better place to work.
Summary
The Fulfillment Production Assistant Manager is responsible for working directly with the Fulfillment Managers (QA/Contracting) in coaching a team of 10- 15 loan processors and supporting the day-to-day production of the team. He/she will work directly with Fulfillment Management to achieve company goals and objectives. The Assistant Manager will be responsible in monitoring daily production output and offer additional assistance/coaching to processors to assist them in achieving said objectives.
Essential Duties And Responsibilities
- include achieving positive results in the following key areas:
- Understand and demonstrate the principles of AUTOPAY’s Mission, Vision and Values.
- Consumer Loan best practices; building relationships with lending partners.
- Assist in the ongoing training, for the loan processors within the department.
- Assist in implementing new procedures to facilitate efficient operations.
- Provides subordinate Loan Processors with functional guidance, reviews loan applications for completeness.
- Assists team in preparing papers and assembling supporting loan documents to obtain loans for borrowers.
- Conduct monthly one on ones with loan processors.
- Participates in the interview and hiring process for Loan Processing staff.
- Plans and develop methods and procedures for carrying out activities of department.
- Assist in the following tasks: setting up queue distribution daily, daily monitoring of queue assignments, lender exceptions, Affinity document process, vaulting, etc.
- Assists management team in other areas of fulfillment based on business needs.
- Schedule for the position: 9 AM-6 PM with a rotating Saturday.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills And Abilities
- Education: High school diploma or equivalent required. Bachelor’s degree in business management, finance or related field strongly preferred.
- Experience: Minimum of one year of related experience, including previous management experience in the auto finance industry. Familiarity with a variety of auto finance concepts, practices, and procedures.
- Language/Communication/Interpersonal: Ability to speak read and write fluent English. Strong verbal and written communication skills, with ability to effectively communicate with all levels of the company. Ability to establish and maintain effective working relationships and objectively coach associates and management through complex issues. Must have ability to multi-task. Excellent presentation skills.
- Mathematical Skills: Ability to calculate figures, proportions and percentages.
- Analytical: Detail-oriented with ability to organize, prioritize and work independently. Strong problem solving, reasoning and critical thinking skills.
- Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
- Technical: Comfort with Microsoft Office, with intermediate Excel ability.
- Other: High level of personal motivation, professionalism, and integrity required. Ability to exercise discretion and judgment.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Supplemental Insurance
- 401(k) Retirement Savings Plan
- Paid Time Off
- Paid Holidays
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources
