What are the responsibilities and job description for the T2 Technical Support (InTune & Sharepoint) - must live in local area position at The Scarlett Group?
Job Description
Job Description
Job description
The Scarlett Group, a full-service IT firm with clients throughout Florida and the Southeast, is seeking a Tier 2 Technician to join our growing technical team. With over 25% growth year over year for the last 7 years, we offer competitive benefits, a hybrid work environment, paid holidays, and up to 2 weeks of PTO in your first calendar year. Our competitive pay and annual bonus make this an opportunity you won’t want to miss.
As a Tier 2 Technician, you will be responsible for providing technical expertise, guidance, and support to a range of client users. This position requires in-depth knowledge of networks and fundamental knowledge of computer systems, as well as the ability to clearly communicate with various support levels, development groups, and users. InTune & Sharepoint experience required. From time-to-time, client site visits may be required.
The ideal candidate will live in the Jacksonville or surrounding area, have excellent customer relations and communication skills, 3 years of network and systems administration experience, InTune & Sharepoint experience, and an IT-related degree. You should have excellent network analysis fundamentals and robust troubleshooting skills, as well as experience with firewall platforms such as SonicWALL, FortiGate, and Cisco. The ability to quickly adapt to advancing technologies and procedural changes is essential, as is the ability to work both independently and as part of a team.
In addition to a competitive salary of $45,000 - $60,000 per year, we offer an annual bonus, mileage reimbursement for travel, cell phone and internet reimbursement, overtime pay when appropriate, and performance awards and compensation. Our benefits package includes 401(k) with matching, dental, health, and vision insurance, flexible scheduling, paid time off, a hybrid work environment, professional development assistance, certification program / incentives, and a referral program.
TIAA A , A Network, or A Security certifications are REQUIRED. This is a full-time position with the ability to work in a hybrid environment in Jacksonville, FL 32207.
Must live in the local area.
Experience :
- InTune & Sharepoint Experience (Required)
- Customer support : 3 years (Required)
- iOS : 3 years (Preferred)
- Windows : 3 years (Required)
Essential Duties and Responsibilities :
Minimum Qualifications :
Company Description
At Scarlett Group, we are pioneers in IT consulting, founded by Information Technology Auditors. Our unique approach combines governance, controls, processes, and security to deliver next-level solutions. Unlike our competitors, we offer strategic advice and implement affordable, tailored solutions, ensuring an excellent customer experience. With offices in Jacksonville, Florida, Tampa, FL, Orlando, Florida, Charlotte, North Carolina, and Raleigh, North Carolina, we serve clients nationwide, from Portland, ME, to Austin, TX.
Since our inception in 2006, we have grown significantly, offering a wide range of IT services, including Audit, Compliance Readiness, Cloud Conversions, Help Desk, Managed Services, Disaster Recovery, and Cybersecurity. Our values and dedicated employees drive our success, earning us recognition from the Jacksonville Business Journal, Inc Magazine, and the Gator 100 as one of the fastest-growing companies in the U.S.
Company Description
At Scarlett Group, we are pioneers in IT consulting, founded by Information Technology Auditors. Our unique approach combines governance, controls, processes, and security to deliver next-level solutions. Unlike our competitors, we offer strategic advice and implement affordable, tailored solutions, ensuring an excellent customer experience. With offices in Jacksonville, Florida, Tampa, FL, Orlando, Florida, Charlotte, North Carolina, and Raleigh, North Carolina, we serve clients nationwide, from Portland, ME, to Austin, TX. Since our inception in 2006, we have grown significantly, offering a wide range of IT services, including Audit, Compliance Readiness, Cloud Conversions, Help Desk, Managed Services, Disaster Recovery, and Cybersecurity. Our values and dedicated employees drive our success, earning us recognition from the Jacksonville Business Journal, Inc Magazine, and the Gator 100 as one of the fastest-growing companies in the U.S.
Salary : $45,000 - $60,000