What are the responsibilities and job description for the Residence Education Coordinator position at The Scion Group?
The Opportunity
In partnership with Orange Coast College, The Scion Group is responsible for managing the College’s first on-campus student housing project: The Harbour at OCC, a new 800-bed community set to open for the Fall 2020 semester. This is truly a unique opportunity for a student development professional to build and lead an innovative residence life program in the heart of Orange County, California.
Together, we strive to create an extraordinary living and learning environment through our passion for student engagement and innovative residential programming. Our strong partnerships within the College community and our commitment to equity and inclusion are the underpinning of our work.
The Residence Education Coordinator will use their passion for people to lead a team of student advocates to support the goals, values, mission, and vision of the College. This position is accountable for providing leadership to the residence hall in a way that maintains a positive, student-centered, multicultural and learning-oriented community. As a live-on position, the primary responsibilities include supervision of the Resident Advisor staff, collaboration with other building staff in the daily operations and administration of the building, and facilitating conduct and crisis response interventions.
Key attributes in our next team member
- Customer-centric mindset
- Exceptional at fostering relationships
- Advanced time management and prioritization skills
- Effective communicator
- Motivator and mentor
The Day-to-Day
Staff Supervision
- Recruits, selects, trains, and evaluates Resident Advisors
- Coordinates weekly staff meetings to provide relevant information and clear communication to Resident Advisors
- Conducts one-on-one meetings with staff members
- Monitors and maintains duty rotation system
- Provides staff members guidance about College policies and procedures
- In conjunction with the Community Director, creates and manages Resident Advisor on-call and staffing schedule
Community Development
- Establishes a strong, positive learning environment within the residence and the College community
- Leads staff and students in implementing the Community Development Model
- Works with students in developing floor/building communities conducive for academic achievement
- Provides leadership in creating a community that supports students of underrepresented and diverse populations
- Educates staff and students to self-enforce policies and respect the rights of others through community standards
- Actively advises Resident Advisor staff, including providing training and resource information to
- staff and Hall Council in program development and implementation
- Encourages maximum participation in programs and community development activities
- Assesses and evaluates program outcomes
Student Relationships
- Maintains a high level of visibility and actively develops relationships with residents.
- Serves as a resource or referral for information concerning College life
- Contributes to recruitment and retention programs and initiatives
- Serves as an educational partner by working with: Dean of Students Office, Housing & Residential Education, Academic Counseling, Career Center, Student Health Center, Student Life and other offices as appropriate
Student Conduct
- Clearly communicates, interprets and enforces housing and College policies to staff and students in conjunction with the College’s student conduct process, Behavioral Intervention Team and Title IX Office
- Ensures team members are appropriately confronting and documenting behavioral issues and concerns
- Reviews all incident and police reports and communicates with Dean of Students office, as needed
- Adjudicates student conduct cases (in conjunction with Dean of Students office), tracks sanction completion, refers cases as needed and coordinates and consults with the Dean of Students office regarding high level conduct cases or ongoing situations of concern
- Refers all mental health concerns to appropriate resources and maintains thorough documentation
Crisis Management
- Provides leadership during crises in the residence and in the greater campus community
- Serves in on-call rotation with fellow Residence Education Coordinator to provide after-hours response to emergencies
- Learns and follows institutional guidelines regarding emergencies
- Coordinates emergency procedures (e.g. power outage, fire drills, earthquake drills, medical emergencies, bomb threats, etc.)
- Trains staff and educates residents about emergency procedures
- Maintains appropriate communication with OCC Campus Safety
The responsibilities listed above are not all inclusive.
Qualifications
- Undergraduate degree required, Master’s preferred, with a minimum of two years of resident director or community manager experience, or an equivalent combination
- Ability and willingness to work up to six days per week for necessary level of management coverage
- Ability and willingness to live onsite
- Assume “on-call” responsibility for assigned buildings on a scheduled basis
- Requires an understanding of and appreciation for the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students
- Highly developed interpersonal, written and verbal communication skills
- Experience in Microsoft Office, Maxient, and PMS systems such as Entrata or equivalent preferred
- Commitment to excellence and high standards
- Works well with all levels of management
- Strong problem-solving skills and acute attention to detail
- Versatile, flexible, and thrives in an environment where there are constantly changing priorities
- Manages multiple projects and meets goals and deadlines timely and consistently
- Requires minimal guidance to accomplish general tasks
