Front Desk Night Auditor - Part Time

Summary of Position:

The Front Desk Night Auditor is responsible for providing welcoming, friendly, efficient, resourceful and hospitable service at the front desk, including check in and check out and guest resolution. This position is part-time and is a wonderful opportunity to continue your growth in hospitality or get a foot in the door with a beautiful and historic Scottsdale property.

Essential Functions:

• Complete the registration process by inputting and retrieving information from a computer/property management system, confirming pertinent information to a guest’s reservation and making changes as necessary.
• Verify and swipe credit cards for authorization using electronic acceptance methods and verifying a photo ID at check-in.
• Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, traveler checks, and other forms of payment.
• Post charges to guest rooms and house accounts using the computer.
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail and facsimiles for guests as requested.
• Close guest accounts at the time of check out ensuring the guest’s stay was enjoyable, resolving issues as necessary.
• Providing safety deposit boxes, upon request.
• Arrange registration cards and complete bucket check.
• Other tasks as assigned by Front Office Supervisor/Assistant FO Mgr/FO Mgr/Director of Rooms.
• Incorporate the Mystery Shopper Standards into every interaction.

Qualifications:

Education: High School Graduate or equivalent required; college education highly preferred.

Experience: Prior supervisory experience preferred.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

• Ability to train and supervise with strong leadership skills.
• Ability to make quick and efficient decisions to benefit the team and guest.
• Ability to memorize and perform Resort Standards, AAA standards, and Mystery shopper standards.
• Attention to detail and accuracy in handling financial transactions
• Ability to use a moderately complex computer system and troubleshoot software problems.
• Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.

Personal Characteristics:

• Behaves in an ethical, helpful and resourceful manner.
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
• Bilingual skills (English/Spanish) are a plus
• Attention to detail and accuracy in handling financial transactions
• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).

This position requires working night shifts, so flexibility in scheduling is necessary as is an importance on consistent attendance. The ideal candidate will have a passion for providing exceptional guest experiences and be able to handle various responsibilities with confidence. If you are looking for an opportunity to join a dynamic team in the hospitality industry, we invite you to apply for the position of Front Desk/Night Auditor.

Job Type: Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Overnight shift

Work Location: In person

Salary : $19 - $21