What are the responsibilities and job description for the Inn & Club Turndown Attendant position at The Sea Pines Resort?
Job Summary:
The Inn & Club at Harbour Town is seeking a dedicated and detail-oriented Turndown Attendant to provide exceptional guest service by preparing rooms for the night. This role is essential in ensuring guests enjoy a comfortable and luxurious stay by maintaining cleanliness and creating a welcoming atmosphere during evening hours.
Key Responsibilities:
The Inn & Club at Harbour Town is seeking a dedicated and detail-oriented Turndown Attendant to provide exceptional guest service by preparing rooms for the night. This role is essential in ensuring guests enjoy a comfortable and luxurious stay by maintaining cleanliness and creating a welcoming atmosphere during evening hours.
Key Responsibilities:
- Perform evening turndown service, including refreshing guest rooms, replacing used towels, and tidying living spaces.
- Prepare beds for the night by folding back linens, fluffing pillows, and placing amenities such as chocolates or notes.
- Restock guest room supplies, including toiletries, water, and other amenities.
- Ensure proper lighting and ambiance in the room to enhance the guest experience.
- Remove trash, replace liners, and maintain overall room cleanliness.
- Assist with light housekeeping duties in public areas as needed.
- Address guest requests in a prompt and courteous manner.
- Report maintenance issues or lost items to the appropriate department.
- Adhere to company policies and safety standards for cleaning and sanitation.
- Previous housekeeping or hospitality experience preferred but not required.
- Strong attention to detail and a commitment to excellence.
- Ability to work efficiently and independently in a fast-paced environment.
- Professional demeanor with a customer-focused attitude.
- Ability to lift up to 25 pounds and stand/walk for extended periods.
- Availability to work evening shifts, including weekends and holidays.
- Competitive pay and opportunities for career growth.
- Employee discounts on resort amenities and services.
- Health, dental, and vision insurance (for eligible employees).
- Paid time off and holiday pay.
- Supportive and friendly work environment.