What are the responsibilities and job description for the Vacation Specialist position at The Sea Pines Resort?
Job Description
Vacation Specialist
The Sea Pines Resort is Hilton Head’s premier Beach and Golf Resort located along 5000 oceanfront acres for more than 50 Years. Since 2009 The Sea Pines Resort is the only resort to receive the Forbes Four Star Award on Hilton Head Island. Join the Heart of Hilton Head Island! We are currently recruiting full time energetic team members for our reservations team.
Hourly position with commissions -$45,000
The Sea Pines Resort is looking for a Vacation Specialist.
JOB SUMMARY:
A Vacation Specialist is responsible for selling, booking, and following up social reservations as well as up-selling Sea Pines amenities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
High school diploma or general education degree.
Computer skills including ability to use computer-based reservations systems and personal computer response to E-mail requests.
Customer service and telemarketing/sales skills and experience are highly desired.
Need technical skills/knowledge of resort computer system/front desk procedures. Typing skills beneficial.
Prior experience in leisure reservations, golf sales is preferred. Knowledge of the game of golf is beneficial.
Knowledge of The Sea Pines Resort and Hilton Head Island.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Driver's License
BENEFIT PRIVILAGES:
Vacation Specialist
The Sea Pines Resort is Hilton Head’s premier Beach and Golf Resort located along 5000 oceanfront acres for more than 50 Years. Since 2009 The Sea Pines Resort is the only resort to receive the Forbes Four Star Award on Hilton Head Island. Join the Heart of Hilton Head Island! We are currently recruiting full time energetic team members for our reservations team.
Hourly position with commissions -$45,000
The Sea Pines Resort is looking for a Vacation Specialist.
JOB SUMMARY:
A Vacation Specialist is responsible for selling, booking, and following up social reservations as well as up-selling Sea Pines amenities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Sell accommodations to social guests and book reservations including selling callers on use of Sea Pines amenities (golf, tennis, recreation, etc.).
- Book walk-ins, owners and friends of owners, and real estate referrals.
- Follow-up activities on existing reservations by collecting deposits, mailing confirmations, calling guests regarding moves, processing cancellation requests, running reports to monitor bookings, etc.
- Other activities include processing brochure requests; evaluating units; updating reservation reference manual; viewing new properties; responding to E-mail; supporting Front Desk; etc.
- Provide friendly and professional service while adhering to the Forbes 4 Star standards.
High school diploma or general education degree.
Computer skills including ability to use computer-based reservations systems and personal computer response to E-mail requests.
Customer service and telemarketing/sales skills and experience are highly desired.
Need technical skills/knowledge of resort computer system/front desk procedures. Typing skills beneficial.
Prior experience in leisure reservations, golf sales is preferred. Knowledge of the game of golf is beneficial.
Knowledge of The Sea Pines Resort and Hilton Head Island.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Driver's License
BENEFIT PRIVILAGES:
- Competitive Wages
- Health, dental, vision, life and other insurance after a 60 day waiting period.
- Free unlimited golf rounds for all employees on Atlantic Dunes and Heron Point golf courses (cart fee applies)
- Discounted room rates for employees and family at both the Inn & Club at Harbour Town and our Homes & Villas
- Discounted food & beverage, resort apparel, and activities including fitness, tennis, and golf
- Special employee events
- Additional Voluntary Benefits available through Colonial Life available to Full Time and Part Time employees after 60 day waiting period
- 401(k) with company match and Profit Sharing for all employees (must complete (1) year of service and 1,000 work hours to receive company match)
- Employee Referral Program
- Preferred Pricing on Tournament tickets to the RBC Heritage presented by Boeing
