What are the responsibilities and job description for the Learning Management System Administrator position at The Seamen's Church Institute?
Company Overview :
The Seamen’s Church Institute (SCI) is North America’s largest and most comprehensive organization dedicated to the welfare of mariners and seafarers. Its mission areas span legal advocacy, policy development, chaplaincy services, and crisis support. Additionally, SCI manages the Center for Maritime Education, offering simulator-based and online training, as well as maritime feasibility studies. SCI maintains offices in New York, NY; Newark, NJ; Paducah, KY; Houston, TX; and New Orleans, LA. To gain a deeper understanding of SCI's work, we recommend visiting our website at seamenschurch.org.
Job Description :
We are seeking a motivated and customer-focused Entry-Level LMS Administrator to join our team in Houston, TX. This is a hybrid position, with an initial in-office requirement for the first three months to support onboarding and hands-on learning.
In this role, your primary focus will be working within our Moodle Learning Management System to configure and customize customer-specific sites based on their needs. While system administration for technical operations and maintenance is managed by a third-party provider, you will interface with this provider to ensure a smooth and seamless experience for customers. Your role will require a strong understanding of Moodle’s application capabilities, excellent customer service skills, and the ability to manage multiple customer requests effectively.
Key Responsibilities :
- Moodle Configuration and Customization :
- Configure and tailor customer-specific Moodle sites to meet unique business needs.
- Collaborate with customers to understand their requirements and translate them into LMS configurations.
- Ensure the design and functionality of Moodle sites align with customer expectations.
- Manage multiple customer requests simultaneously, ensuring timely delivery of configured solutions.
- Maintain clear and proactive communication with customers throughout the request lifecycle.
- Customer Support and Training :
- Provide front-line customer service to resolve inquiries related to LMS functionality and usage.
- Guide users on how to navigate and leverage Moodle’s features effectively.
- Develop training materials and documentation to empower customer self-sufficiency.
- Communicate in a positive and professional manner that reflects exceptional customer support and fosters strong client relationships.
- Collaboration with Third-Party Providers :
- Serve as a liaison between customers and the third-party system administrator to troubleshoot technical issues or escalate concerns.
- Coordinate with the third-party provider to ensure timely resolution of system-related matters.
- Communicate technical updates or changes from the third-party provider to customers.
- Work with hosting provider to manage the maintenance of each site.
- Quality Assurance and Reporting :
- Test and verify all site configurations to ensure they meet customer requirements and function as expected.
- Generate usage reports and insights from Moodle to support customer goals and decision-making.
Qualifications :
Work Environment :
What We Offer :
How to Apply :
Submit your resume and a cover letter explaining your interest in the role and any relevant experience. Applications will be reviewed on a rolling basis. We look forward to welcoming a customer-oriented and detail-driven LMS Administrator to our team!
SCI is an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.