Job Title:Ballpark Tour Guide

Department:Event Sales, Sales

Reports To:Manager, Event Sales

Status:Nonexempt

Duration:Seasonal, expected to work through the MLB Season (approx. March 2025 – October 2025) with the potential to extend, dependent on business needs.

Primary Objective:  We are looking for enthusiastic, outgoing, and knowledgeable Ballpark Tour Guides to lead fans of all ages in engaging, fun, and informative tours of T-Mobile Park. As a Ballpark Tour Guide, you’ll provide an insider’s perspective to fans and visitors, sharing the history, traditions, and unique features of the T-Mobile Park while supporting the organization’s objectives of creating unforgettable experiences and serving our communities.

Essential Functions:

• Safely lead guided tours of the ballpark, including key areas such as the clubhouses, premium clubs, and media spaces.
• Provide in-depth information on the history of the ballpark, team, and major milestones within the organization.

• Answer questions from visitors and share fun facts, trivia, and anecdotes about the team and the ballpark.
• Maintain a positive and energetic attitude, ensuring guests feel welcome and entertained throughout the tour.
• Coordinate with event staff to ensure smooth tour logistics, including time management and group size.
• Ensure the safety and comfort of guests during the tour, adhering to all policies.
• Promote upcoming events, merchandise, and experiences at the ballpark.
• Handle customer feedback and concerns with professionalism and empathy.
• Assist with special events or VIP tours as needed.

Qualifications

• High school diploma or GED required.  Equivalent education and/or work experience may be considered in lieu of formal education if approved by management.
• Prior experience in customer service, hospitality, or public speaking preferred.
• Excellent verbal communication skills with the ability to engage and entertain diverse audiences.
• Strong passion for baseball and knowledge of T-Mobile Park preferred.
• Ability to work flexible hours, including weekends, evenings, and holidays.
• Comfortable walking and standing for extended periods.
• A friendly, approachable demeanor with a focus on customer satisfaction.
• Ability to work independently as well as within a team.  

Competencies, Knowledge, Skills, and Abilities (KSA’S):

• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.  
• Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace.  
• Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence.  
• Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement. 

Benefits

• Competitive hourly wage.
• Discounted tickets and merchandise.
• Flexible scheduling and a fun work environment.
• Potential for growth within the organization
• Opportunities to be part of a passionate, sports-focused team.