Job Title:Coordinator, Ballpark Operations - Gameday

Department:Ballpark Operations

Reports To:           Manager, Ballpark Operations

Status:           Nonexempt

Primary Objective: Responsible for planning and executing baseball events and operations. Will also support the planning and execution of non-baseball events.

Essential Functions:

• Supervises Fielders. Assists in the supervision of Operations Crew as needed.
• Supports gameday elements, including but not limited to: Promotional Item Distribution, Kids’ Attractions, Theme Nights, and Pre-/Post-/In-Game Events.
• Participates in gameday elements, including but not limited to: Ballpark Conversions, MLB Guest Pass, and Promotional Item Distribution.
• Ensures operational requirements as stated in the Gameday Info Portal (for baseball events) and Event Info Portal (non-baseball events) are implemented, executed, and fulfilled appropriately and correctly as communicated per each document from inception to completion.
• Execute at a high-level events in coordination with operations, support staff, and any relevant departments and stakeholders. Maintain channels of communication and distribute information.
• Meet with ballpark clients and assist in determining event needs including conducting facility site visits.
• Serve as a client liaison through the event planning process; provide excellent customer service, quick thinking, and problem-solving.
• Manage event execution including coordinating vendors, managing deliveries, and enforcing setup timelines.
• Coordinate with the Scheduling Coordinator to generate timely schedules for staff and work through any additional special event requirements.
• Serve as Ballpark representative at events; enforces T-Mobile Park practices and procedures throughout each event.
• Lead with a positive attitude and demonstrate commitment to all Team Members. Manage and teach the operation while holding all Team Members accountable for delivering the Mariners Way to guests and to each other.
• Maintain a commitment to safety standards.
• Support all programs and initiatives of the Mariners Way and maintain a culture where Team Members strive to create exceptional experiences for all guests.
• Participates in the management and supervision of Event Staff. Conducts Event Staff briefings prior to any ballpark events.
• Will perform other duties as assigned.

Education and Experience:

• Bachelor’s degree required.  Degree in hospitality, sports management, business administration or related field required, relevant work experience may be considered in lieu of formal education, if approved by management.
• A minimum of two (2) years of experience in events or facilities management.(1) year of supervisory experience in sports or at an entertainment facility is preferred

Competencies, Knowledge, Skills, and Abilities (KSA’s):

• Strong proficiency with Microsoft Office required. Able to learn new software programs and systems.
• Willing and able to work long/flexible hours including evenings, weekends, and holidays.

•         Makes decisions and takes actions that contribute to exceptional experiences for guests.

• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.  

• Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace.  

• Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence.  

• Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement.  

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers. (Computer, keyboard, mouse, and telephone, performing clerical functions)
• Accessing office and work areas.
• Must be able to access assigned locations in T-Mobile Park including navigating concrete stairwells, ramps, and concourses.
• Must be able to move up to 10 lbs.

The Mariners are committed to providing a competitive total rewards package for our valued Team Members.    

The anticipated compensation for this role $28.85 per hour. We also provide complimentary parking and paid public transportation.    

All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.    

This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act.