Job Title: Coordinator, Parking

Department: Ballpark Operations

Reports To: Manager, Parking

Status: Full-Time, Nonexempt

Primary Objective: Responsible for the day-to-day execution of the organization’s Parking Facility procedures and operations ensuring exceptional experience for guests are both consistently and professionally met during baseball and non-baseball events.

Essential Functions:

• Work closely with the Manage to ensure consistency in service to all guests inside and outside the Parking Facility.
• Maintain and prepare information sharing and communication pieces to ensure event staff have access to current and accurate information, consistent among the staff.
• Build and maintain supportive relationships with event staff and stakeholders.
• Finalize schedules and deployments for all areas of the parking facility to include parking lots on First Ave, Hot corner and other spaces as event requires.
• Properly and effectively resolve escalated guest parking issues involving guest with diverse backgrounds, interests and concerns with utmost sensitivity, tack, diplomacy and global problem-solving emphasis.
• Act on Guest issues as they arise to resolve them in a timely manner; escalate any urgent issues or those involving legal liability to the Manager, Guest Experience or Director.
• Provide input on Parking policies and procedures
• Participate in the hiring and training of team members for all parking tasks, including equipment use, closing procedures, Attend and Cashier duties.
• Recommend staffing principles (ex. Shift length, locations, pricing) in coordination with Parking Manager.
• Perform administrative tasks associated with timekeeping, scheduling, data entry.
• Recommend and help implement improvements to Parking to enhance the guest experience in all areas.
• Facilitate equipment issues, returns, Park Hub monthly park hub reports.
• Coordinate with the Manager of Parking on day of event to produce maximum revenue for parking, including tracking of parking spaces, presold passes and other situations that arise during load in for the event.
• Participate in online and in person meetings for ballpark operations.
• This role will involve time outside of typical business hours including nights, weekends and holidays.
• Will perform other duties as assigned.

Education and Experience:

• Bachelor’s degree in hospitality management, public relations, business administration, or related field required. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• Minimum of two (2) years’ experience in a large facility in Operations, preferably in major league sports or entertainment.
   

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Must possess proficient computer skills including MS Word, Excel, and Outlook. Knowledge and ability to learn UKG, Workday and Smartsheet software programs.
• Ability to exercise sound judgment in every decision. Must be fair and honest in dealing with employees, supplier and customers.
• Sensitivity and responsiveness to cultural, ethnic, age and other groups, enabling one to better anticipate the needs and desires of a wide range of guests.
• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals. 
• Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace. 
• Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence. 
• Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement. 

The Mariners are committed to providing competitive pay, perks, and benefits packages for our valued Team Members. 

The anticipated starting pay for this role is between $55,000-$68,000. All perks are subject to eligibility requirements and availability and may be modified or amended from time to time. 

This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act