Job Title:Director of Event Operations

Department:Ballpark Operations

Reports To:Senior Director, Ballpark Operations

Status:Exempt

Direct Reports: Manager, Ballpark Operations (baseball), Manager, Ballpark Operations (events) 

Primary Objective:  Responsible for oversight and leadership of all venue operations and logistics to ensure the Mariners’ ballpark continues to strive to be the safest, cleanest, and friendliest in Major League Baseball. This includes all baseball and non-baseball event operations.

Essential Functions:

• Provide strong people leadership; implement strategies to effectively manage Team Members and improve the efficiency and effectiveness of department’s people resources.
• Train, evaluate performance, and foster growth and development of Team Members, both direct and indirect, encouraging personal and professional development.
• Develops goals, objectives, strategic plans, channels of communication, and appropriate staffing for successful and service-oriented implementation and execution of all events,
• Oversee the Operations budget including preparation, reporting, narratives, accruals and approvals for the Cost Center for Operations. 
• Serve as Accountable and Primary Planner for several major ticketed events (ex: concert or Enchant), capital projects (ex: building improvements), and/or initiatives (ex: Postseason planning) including timelines, layouts, staffing plans, safety, communication both internal and external.
• Manage assignments of direct and indirect reports
• Prepare all settlement expenses for concerts and major ticketed events in collaboration with VP, Operations.
• Develop and nurture rapport with clients, co-workers, vendors, and team members.
• Assist with preparation of major event pro-formas as it relates to labor and vendor expenses.
• Establish the framework, presentation, frequency, format of the cross-department information sharing associated with the “EIP” Event Information Portal” along with the “Events meeting” and the “GIP” Gameday Information Portal” along with the Homestand Review meeting.
• Collaborate with stakeholders to maintain/project manage a venue calendar of both internal and external events, gameday and non-gameday.
• Manage the successful execution of all events, group events, marketing initiatives, sales programs and sponsor activities, self-produced events, facility rentals according to strategic plans, in coordination with respective departments and stakeholders.
• Collaborate with department leaders to set the strategy and plan necessary staffing levels and vendor expenses for events.

• In partnership with department leaders, collaborate on the creation of “dot maps” and staffing model tiers/principles for position placement and counts.
• Identify gaps, write policies and procedures, and train/monitor the implementation and consistent usage of policies and procedures.

• In coordination with other leaders, troubleshoot quickly and efficiently to solve day-of issues that impact the Mariners’ ability to provide safe, clean, and friendly experiences to guests.
• Oversee the process to maintain and monitor facility equipment and coordinate refurbishment or replacement.
• Oversee management and compliance with MLB’s Guest Pass credentialing.
• Works with other leaders and MLB to adhere to MLB’s Best Stadium Operating Practices (BSOP).

• Oversee the sharing of process associated with the Business Continuity Plan and conduct bi-annual accuracy review and associated edits, if needed and communication to stakeholder parties. 
• When warranted, fulfill role as described in any emergency situations; serve as “onsite leadership / executive on duty”
• This role will involve time outside of typical business hours including nights, weekends and holidays.
• Will perform other duties as assigned.

Education and Experience:

• A minimum of 10 years experience in a high-volume; high-attendance facility such as a stadium, arena, convention center, large hotel or other comparable events/sports/entertainment venue. 
• A minimum of 5 years experience overseeing at least 1 direct report doing goal setting, coaching & development.

• Bachelor’s degree in Business Management  or other related field of study or an equivalent combination of education and experience is required. Equivalent, relevant work experience may be considered in lieu of formal education, if approved by management.
• Proficiency in the Office Suite including Teams, Outlook, Word and Excel

Preferred:

• Prior direct experience in a similar role with progressive responsibility – both financially, event size, and oversight of personnel

• Experience preparing staffing plans associated with large scale events
• Experience with financial settlements encompassing all revenues and expenses from an event
• Experience building sheets, reports, dashboards, automations in Smartsheet and diagrams in Social Tables

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.
• Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace.
• Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence.
• Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement.
• Empower and Develop Talent: Leads by example, serving as a role model for emerging leaders while actively supporting their growth. Attracts, develops, recognizes, and advances high-quality talent, fostering a culture of excellence. Excels in effective delegation, motivation, and coaching, creating a culture of trust within the team by providing constructive feedback and holding team member accountable. Contributes to a positive workplace that values diversity and supports inclusion, further enhancing the overall work environment.