Incident Response Team

JOB DESCRIPTION

Job Title: Incident Response Team

Department:  Event Security

Reports To: Manager, Event Security

Status:  Seasonal, Nonexempt

This is a seasonal position, with an anticipated duration from March 1, 2025 to October 31, 2025.

Primary Objective: Provide a safe environment for guests, participants and employees, while contributing to guests’ exceptional experience by diligently, respectfully, and efficiently responding to Code of Conduct, guest behavior, medical or alcohol-related situations.

Essential Functions:

• Must be available to work baseball and non-baseball events throughout the year, including evenings, weekends, and holidays.
• Enforces all T-Mobile Park Security Department policies and procedures in a proactive and professional manner. 
• De-escalate situations and address concerns promptly and courteously.
• Resolves concerns, provide information and directions to guests, clients, vendors, staff and visitors in a prompt and courteous way.
• Elevates questions and concerns to supervisor promptly.
• Assists with emergencies, including but not limited to injuries, alarms, altercations and evacuations.
• Serves as initial responder to incidents and concerns collecting information and controlling area as necessary.
• Ensures that staff and event credentials are worn and visible at all times.
• Performs access control functions, ensuring only proper credentials are allowed to access restricted areas
• Identifies and reports hazards and safety concerns. 
• Completed incident reports as required.
• Stand and/or walk in assigned area to observe guest behavior and provide a supportive presence to assist guests in understanding and complying with the Code of Conduct.
• Repeatedly scan assigned areas for signs of disruptions, Code of Conduct and alcohol related issues.
• Interact with guests to assess the situation and respond according to appropriate procedures.
• Respond to requests for assistance from other employees who have identified possible Code of Conduct or alcohol-related issues.
• Monitors crowds, ensuring proactive crowd management and line control methods are being utilized. 
• Collaborate with law enforcement and emergency medical services to ensure safety. 
• Performs identification checks as necessary.
• Ensures that all T-Mobile Park alcohol policies are enforced, reported and tracked effectively.
• Perform crowd management and line control functions to assist with the ingress and egress of guests to and from the ballpark.
• Promptly and effectively communicate safety and security concerns using two-way radio or other provided communication tools.  Must also be able to hear and comprehend two-way radio communication to monitor or address security concerns in assigned area.
• Complete Techniques for Effective Alcohol Management (TEAM) training and all other mandatory Team Member meetings and training.
• Will perform other duties as assigned.

Education and Experience:

• High school diploma or GED preferred. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• Completion of Techniques for Effective Alcohol Management (TEAM) training required.
• Washington State Mandatory Alcohol Server Training (MAST) certification preferred.
• Must be 21 years of age or older.

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Sensitivity and responsiveness to cultural, ethnicity, age, and other groups, enabling one to better anticipate the needs and desires of a wide range of guests. 
• Must possess outstanding written and verbal communication, capable of effectively elaborating the reasoning and process behind decisions or policies and handling sensitive situations with professionalism and integrity.
• Demonstrated critical thinking ability and strong problem-solving skills; identifying, collecting, and analyzing relevant information to a problem and creating multiple solutions.
• Appreciation for the Seattle Mariners mission and values, with the ability to professionally and positively represent the organization, maintaining extreme discretion and confidentiality.
• Appreciation for the Seattle Mariners mission and values, with the ability to professionally and positively represent the organization, maintaining extreme discretion and confidentiality.
• Effective verbal communication skills; clear, respectful, and appropriate communication to all guests. Must be able to work fluently in English; bi-lingual skills are a plus.
• Exercise sound judgment and possess strong interpersonal skills to diffuse and resolve complex situations.
• Ability to work as part of a team of two in a fast-paced environment.
• Must be able to work 15 calendar days per month.
• Makes decisions and takes actions that contribute to exceptional experiences for guests.

Physical Activities and Working Conditions (for the Essential Functions):

• Stand, walk at a moderate or fast pace, move up and down stairs, and occasionally run in order to complete job assignments or respond to an incident.
• Outdoor work environment, subject to fluctuation in temperatures, exposure to the sun and elements.
• Must be able to work afternoon, evening and night games or events, prior to opening of facility to the public and/or through closing of the facility.
• Must stand and/or walk on concrete surfaces including stairs at a moderate or fast pace for duration of a baseball game or event.  Must be able to run if needed.
• Must have functional near and far vision.
• Must be able to use communication tools such as two-way radios.
• Must be able to use electronic scanning devices such as magnetometers, handheld metal detection wands and handheld credential scanners.

 The Mariners are committed to providing competitive pay, perks, and benefits packages for our valued Team Members.  

The anticipated starting pay for this seasonal role is $23.69 per hour.   

All perks are subject to eligibility requirements and availability and may be modified or amended from time to time.  

This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act