Job Title: Receptionist

Department: Ballpark Operations

Reports To: Sr. Manager, Guest Experience

Status: Event Staff, Seasonal, Non-Exempt

Primary Objective: You will be one of the first friendly faces to proactively welcome guests to the ballpark. Receptionists are responsible for contributing and creating exceptional experiences for all guests by providing courteous, friendly and knowledgeable service. Reception will be responsible for the execution of day-to-day reception desk operations, ensuring service levels are both consistently and professionally met. As a Receptionist, you will play an important role in representing the Mariners brand by serving as the initial point of contact for the public.

Essential Functions:

• Greet and direct guests with a positive, friendly attitude and demeanor.
• Maintain an awareness of baseball and non-baseball event information.
• Answer phones and assist callers in a prompt and efficient manner.
• Answer or escalate FanCare emails and Satisfi inquiries to resolve guest’s questions or concerns in a timely manner.
• Participate in our guest comment response program and enter their information into our designated program.
• Assist in coordinating and maintaining our Lost and Found program.
• Assist with mail room duties, including sorting inbound mail and processing outbound mail, as needed.
• Participate in Front Office Deliveries when applicable.
• Perform a variety of administrative tasks and special projects as needed.

Education and Experience:

• High School Diploma or GED equivalent.
• A minimum of one year of administrative or clerical experience in an office setting is preferred.
• Ability to understand and utilize technology, including but not limited to radios, communicators devices, laptops, printers, and ticket scanners.
• Microsoft Office experience preferred.

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Must possess exceptional guest service skills, with a friendly attitude and demeanor.
• Demonstrates through their actions and interactions with others a strong commitment to the Mariners Purpose, Mission, and Values.
• Handle requests and daily tasks courteously and productively, using appropriate language and tone of voice.
• Must be self-motivated with a high degree of integrity and represent the organization both positively and professionally.
• Must possess excellent verbal and written communication skills.
• Demonstrated critical thinking ability with strong problem-solving and analytical skills.
• Show your willingness to be of assistance and take initiative in finding creative solutions when faced with obstacles.
• Must have the ability to work independently while managing multiple priorities.
• Must possess the ability to multi-task in a fast-paced environment.
• Approach tasks and deadlines with a sense of focus, urgency, and attention to detail.
• Demonstrate reliability, flexibility, and an openness to change.
• Proficiency with Microsoft word, Excel, and Outlook Required.
• Must be flexible in working various hours, including evenings, weekends, and holidays.
• Show respect and sensitivity for a diverse employee and guest base.
• Maintain a well-groomed appearance and follow uniform guidelines.
• Record all time worked promptly and accurately and follow meal and rest period expectations.
• Follow all safety guidelines to support your safety and the safety of others.

Physical Activities and Working Conditions:

• Must be able to work morning, afternoon, evening and night games and events, prior to opening of facility to the public and through closing of the facility.
• Must be able to lift up to 50lbs.
• Must be able to walk up and down steep stairs and maintain balance while assisting guests.
• Must have functional near vision.
• Must have functional manual dexterity.

The Mariners are committed to providing competitive pay, perks, and benefits packages for our valued Team Members.  

The anticipated starting pay for this seasonal role is $22.44 per hour.   

 All perks are subject to eligibility requirements and availability and may be modified or amended from time to time.  

This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act