Job Title:Ticket Operations Specialist

Department:Ticket Operations

Reports To:Director, Ticket & Event Services

Status:Full-Time, Non-Exempt

Primary Objective: Work in conjunction with Ticket Operations Managers and Directors to support high-level club ticketing initiatives and business strategies, ensuring implementation of best practices for consistent policies, procedures, programs and communication across all ticketing platforms. 

Essential Functions:

• Assist in creating all aspects of events using Ticketmaster software, both in Host and Archtics, including building the event, set price codes, inventory allocation and testing.
• Assist in generating requested data and reporting
• Serve as an expert to all stakeholders on ticket office policies and procedures.
• Assist Ticket Sales department with processing of Season Tickets, Groups and Suite Sales in a fast-paced, high-volume environment.
• Receive inbound phone calls and e-mails. Resolve customer inquiries, effectively communicating solutions in a professional and timely manner.
• Assist Manager of Ticket Operations with gameday duties that may include supervision of event staff and coordinators, assisting with customer service issues and addressing any ticketing specific issues around the ballpark
• Troubleshoot Ticketmaster Account Manager, the MLB Ballpark App and other fan-facing software.
• Test and integrate new developments in technology with current processes.
• Using Microsoft Dynamics 365 CRM and Archtics ticketing system, maintain electronic records of all customer interactions. Demonstrate the ability to navigate and successfully use all job-related systems.
• Build unique ticket offers and price codes to provide seamless ticket purchase for customers.
• Integrate and test new technology developments into current processes.
• Support high-level club initiatives and business strategies and make actionable and insightful recommendations for new products and enhancements.
• Always represent the organization in a positive and professional manner.
• Will perform other duties as assigned.

Education and Experience:

• College graduate from a four-year college/university with a desire to learn and achieve in a highly competitive environment. Equivalent, relevant work experience may be considered in lieu of formal education, if approved by management.
• Minimum of two (2) years’ experience working with Ticketmaster programs (Archtics, TM1, Host, and Account Manager), preferably in major league sports or a large-scale entertainment venue.
• At least two (2) years’ experience in a supervisor or management role preferred.
   

Competencies, Knowledge, Skills and Abilities (KSA’s):

•          Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.  

•          Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace.  

•          Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence.  

•          Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement. 

Physical Activities and Working Conditions:

• Ability to work flexible hours including evenings, weekends, some holidays and event nights, prior to gate opening through closing of the facility.

• Must be able to stand and/or sit for duration of shift.
• Must have functional manual dexterity to manage Point of Sale systems and technological devices.

The Mariners are committed to providing competitive pay, perks and benefits packages for our valued Team Members.   

The anticipated range of base compensation for this role is $28.84 - $31.25 per hour.  The Mariners also provide a robust and unique offering of perks and benefits including paid public transportation, concession and merchandise discounts, special access to baseball games and other public events, and a number of exclusive employee incentives.     

All perks are subject to eligibility requirements and availability and may be modified or amended from time to time.     

This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act.