What are the responsibilities and job description for the Epic Welcome Analysts position at The Select Group of Companies?
Job Details
EPIC WELCOME ANALYST | REMOTE (EST)
The Select Group is looking for a talented Epic Welcome Analyst to join one of our top healthcare partners. This person will be supporting, deploying, and maintaining the current Welcome module into a new 300-unit Kiosk project amongst their medical center and clinics.
EPIC WELCOME ANALYST REQUIREMENTS
Epic Welcome certification
5+ years of relevant Epic Welcome experience
Experience with implementation and post-production support
Ticket request and other backend project work experience
EPIC WELCOME ANALYST RESPONSIBILITIES
Support and Deployment: Lead the implementation and deployment of the Epic Welcome module for a new 300-unit Kiosk project across medical centers and clinics.
Configuration & Customization: Collaborate with cross-functional teams to configure, customize, and maintain Epic Welcome module features to meet specific project requirements.
Post-Production Support: Provide ongoing post-production support to ensure the stability, functionality, and efficiency of the Epic Welcome system, addressing any issues that arise.
Troubleshooting and Issue Resolution: Troubleshoot and resolve issues related to Epic Welcome, working closely with end-users and internal teams to ensure smooth operations.
Training & Documentation: Assist with user training and provide clear documentation to ensure staff are proficient in using the Epic Welcome module effectively.
Ticket Management: Manage and prioritize ticket requests, ensuring timely resolution of issues and efficient handling of project-related tasks.
Collaboration: Work closely with project managers, IT teams, and other stakeholders to ensure alignment with project timelines and objectives.
System Monitoring and Reporting: Monitor system performance, generate reports, and recommend improvements to optimize the use of the Epic Welcome module.
Continuous Improvement: Stay updated with the latest Epic software updates and best practices to ensure that the Epic Welcome module is leveraged effectively for long-term success.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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