Project Coordinator

Client Project Experience Coordinator

The Select Group is seeking a customer-facing Client facing Project Coordinator to support the efficient operation of our clients cybersecurity Professional Services Penetration Testing team. You will play a crucial role in ensuring smooth project execution, from initial scheduling to final delivery, enhancing our clients' experience throughout the execution process.

Client Project Experience Coordinator Requirements

• 3 years of experience in project coordination or a similar role, preferably in a technical or cybersecurity environment
• Post secondary education in Business Administration, Information Technology, or a related field
• Strong understanding of project management principles and methodologies
• Excellent organizational skills with the ability to manage multiple projects simultaneously
• Superior communication skills, both written and verbal, with the ability to interact effectively with technical teams and clients
• Basic understanding of cybersecurity concepts and penetration testing processes
• Strong attention to detail and ability to maintain accurate project records
• Problem-solving skills and the ability to adapt to changing priorities
• Customer service orientation with a focus on delivering exceptional client experiences
• Ability to work in a fast-paced environment and manage competing deadlines
• Proficiency in Google suite, ideally experience using Monday
• Familiarity with confidentiality and data protection practices in handling sensitive information
• Current or ability to achieve Government of Canada clearance required
  
  

Great-to-haves

• Experience working in a professional services or consulting environment
• Knowledge of ITIL framework or other IT service management practices
• Experience with CRM systems and sales support processes
• Bilingual (English and French)
• Basic understanding of networking concepts and IT infrastructure
  
  

Client Project Experience Coordinator Responsibilities

• Coordinating and scheduling penetration testing projects, ensuring optimal resource allocation and timely execution
• Acting as the primary point of contact for clients throughout the project lifecycle, from initiation to close-out
• Managing project timelines, milestones, and deliverables to ensure on-time completion of penetration testing engagements
• Facilitating communication between the penetration testing team, clients, and other stakeholders
• Preparing and maintaining project documentation, including schedules, status reports, and client communications
• Coordinating pre-engagement activities, including scoping calls, authorization processes, and technical setup requirements
• Monitoring project progress and proactively addressing any issues or delays
• Assisting in the preparation and delivery of penetration testing reports and presentations to clients
• Managing the project close-out process, including gathering client feedback and conducting internal debriefs
• Maintaining and updating project management tools and databases
• Supporting the development and implementation of project management best practices within the penetration testing team
• Assisting with resource forecasting and capacity planning for upcoming projects
• Collaborating with sales and business development teams to provide project-related information for proposals and client inquiries
• Ensuring compliance with policies, industry standards, and legal requirements in all project activities
  
  

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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