What are the responsibilities and job description for the Technical Consulting Engineer position at The Select Group?
Job Details
Technical Consulting Engineer
Location : Remote
Duration : 12 months
Shift : Daytime (8-hour shifts between 8 AM - 8 PM)
Overview :
We are seeking Technical Consulting Engineers (TCEs) to provide high-level, reactive troubleshooting for one of the largest U.S. public sector customers. This role is entirely focused on escalation-level troubleshooting -not configuration, implementation, or design. Candidates must be the final escalation point for critical network issues, working in environments they have never previously seen.
As a TCE , you will be responsible for isolating and resolving complex technical issues, investigating network failures, and troubleshooting mission-critical networking infrastructure. You will be the go-to expert for a specific technology stack and must have a firefighter mentality -reactively solving urgent issues with no prior knowledge of the environment.
Key Responsibilities :
- Serve as the highest level of technical escalation -if an issue cannot be resolved, there is no further escalation beyond this role.
- 100% troubleshooting -no configuration, implementation, or deployment responsibilities.
- Receive one case per day , close one case per day, and manage a backlog of 15-20 cases of varying complexity.
- Engage directly with customers via phone, WebEx, chat, and email to diagnose and resolve technical issues.
- Utilize physical and remote lab environments to simulate and test potential solutions.
- Collaborate with internal teams and escalate insights to engineering groups when needed.
- Use deep networking expertise to isolate root causes across multiple systems, troubleshooting network flows, misconfigurations, and critical failures.
Must-Have Skills :
Candidates must have deep expertise in Application Centric Infrastructure (ACI) :
Day-to-Day Activities :
This role is ideal for curious problem-solvers who thrive in a high-stakes troubleshooting environment. If you are an expert in ACI , have escalation-level troubleshooting experience , and are comfortable working in a 100% reactive support role , we encourage you to apply!
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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