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Technical Trainer/Technical Writer Job at The Select Group in Jasper

The Select Group
Jasper, IN Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/16/2025

TECHNICAL TRAINER / TECHNICAL WRITER | REMOTE (EST)

The Select Group is looking for a talented Technical Trainer / Writer to join one of our top clinical research partners. This person will provide enterprise-wide training and in-depth support on the computer policies and standard software / hardware. They will be working with other senior trainers to oversee daily training operations, coach new team members, lead team strategy sessions, and represent the team in meetings.

TECHNICAL TRAINER / TECHNICAL WRITER REQUIREMENTS

  • Portfolio or work sample
  • 5 years of experience creating clear, concise, and user-friendly documentation for software, hardware, and e-learning content writing tools and methodologies (i.e., Technical Trainer, Instructional Designer, or e-Learner Developer)
  • Current / recent experience with Captivate and Articulate Storyline 360
  • Content creation experience using Confluence, and Jira for tracking and project management
  • Has a strong background in instructional design, multimedia integration, and technical training
  • Skilled in AI technologies and LLMs (i.e., Copilot, ChatGPT, Jasper, DALL-E, GitHub, Scribe) for enhanced content creation
  • Strong communicator and collaborator dedicated to high-quality documentation and training programs enhancing user experience
  • Experienced with the Adobe Creative Cloud Suite (Photoshop, Illustrator, InDesign) and SharePoint Online

Bonus :

  • Articulate Rise 360
  • Healthcare / clinical research industry experience (i.e., CTMS)
  • Azure cloud experience

    • TECHNICAL TRAINER / TECHNICAL WRITER RESPONSIBILITIES

  • Lead technical training projects
  • Technical writing : Creation of quick reference cards, instructions, and learning center
  • Perform training needs assessments for assigned projects
  • Document how-to-use client standard software / hardware, as well as related business processes and policies
  • Participate in development of enterprise-wide policies governing technology use
  • Design, develop, promote, deliver, evaluate, and maintain instructor-led and computer-based training courses on use of DCRI standard software / hardware
  • Provide in-depth coaching / support for staff, executive management, and faculty on use of client standard software and hardware
  • Manage class scheduling, materials inventory, and student records for assigned projects
  • Facilitate configuration of training lab computers for assigned projects
  • Cross-train backup instructors for assigned projects
  • Design, develop, and maintain Intranet sites for assigned projects
  • Review training / documentation deliverables developed by other team members
  • Work with team to manage Technical Training email and voicemail
  • Work with team to establish training tools, processes, and promotional strategies
  • Participate in client training initiatives
  • Work on special projects as assigned

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