Tier 1 Systems Engineer

Tier 1 System Engineer

The Select Group is looking for a Tier 1 System Engineer for one of their top telecommunication clients. This is going to be a long-term contract located in Cheyenne, WY. As part of a Wireless platform team, you will be supporting multiple critical applications by responding to high volume incidences and providing resolutions to Tier 1 and Tier 2 tickets.

Shifts

6a - 4 pm Sunday - Wednesday (Sunday is WFH)

Tier 1 System Engineer Requirements

• 5-7 years of professional experience, ideally within an enterprise environment supporting high volumes of tickets and incidences.
• Must have experience as an engineer resolving T1, T2, and T3 tickets
• Platform Support specifically within Linux is primary focus
• Scripting knowledge is helpful: Shell Scripting, Python Scripting, PowerShell Scripting
• Tracking tickets within JIRA and updating completion/documentation as needed
• Kubernetes OR strong automation experience (python, ansible)
• Mentorship/training experience
  
  

Nice To Have Skills

• Cloud Native Environments
• Telecom experience
  
  

Tier 1 System Engineer Responsibilities

The ideal candidate will have a strong background in Linux engineering, Kubernetes management, and automation through scripting. You will be responsible for maintaining and optimizing our infrastructure, ensuring high availability, and promptly addressing priority tickets.

• Linux Server Administration:
• Manage, monitor, and optimize Linux servers to ensure high performance and reliability.
• Perform regular system updates, patches, and security audits.
• Troubleshoot and resolve server-related issues effectively.
• Kubernetes Management:
• Deploy, manage, and scale containerized applications using Kubernetes.
• Configure and maintain Kubernetes clusters, ensuring optimal resource allocation and load balancing.
• Automation and Scripting:
• Develop and maintain scripts for automation of repetitive tasks (e.g., deployment, monitoring, backups).
• Utilize tools like Bash, Python, or other scripting languages to enhance operational efficiency.
• Implement Infrastructure as Code (IaC) practices using tools such as Terraform or ansible.
• Incident Management:
• Respond to and prioritize support tickets related to infrastructure, application deployment, and operational issues.
• Collaborate with teams to resolve issues and implement improvements.
• Document incidents and resolutions to improve knowledge sharing and reduce future occurrences.
• Monitoring and Performance Tuning:
• Set up and maintain monitoring solutions to ensure system performance and uptime.
• Analyze system logs and metrics to identify trends and potential issues.
• Conduct performance tuning of both servers and Kubernetes clusters for optimal resource utilization.
  
  

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

71907