What are the responsibilities and job description for the Mobile Technician position at The Service Company?
This position will work Monday-Thursday, 40-45 hours per week. Must be flexible on working hours as there is no set schedule.
Position Overview:
Level 2 Mobile Technicians are fully trained and capable on the core components of commercial vehicles. Tech should be able to work on any assigned area of the vehicle (with the exception of internal engine, electronic controls, and automated transmissions). A level 2 mobile tech is familiar with repair procedures, shop processes, and can work independently without technical supervision.
Essential Job Functions: The responsibilities listed are fundamental to the position and must be performed successfully to achieve the key performance objectives of the role. Other responsibilities may be assigned.
Level 1
- Preventative Maintenance (PMs): Assist with routine maintenance tasks to ensure equipment operates at peak performance
- Wheel End Maintenance: Learn and perform inspections, repairs, and replacements related to wheel-end assemblies
- Brake Systems: Gain experience in diagnosing, repairing, and maintaining brake systems.
- Basic Electrical: Develop skills in troubleshooting and repairing basic electrical components and wiring.
- Tire Service: Assist in tire mounting, balancing, and general maintenance.
- Driveline Maintenance: Work on driveline components under supervision, ensuring proper alignment and functionality
- Suspension Systems: Learn to inspect, repair, and maintain suspension systems.
- Basic Fabrication: Acquire fundamental fabrication skills to assist in custom repairs and modifications.
- Air Systems: Gain practical knowledge in maintaining and troubleshooting air systems essential for diesel equipment.
Level 2
- Bolt on engine components- Defined as anything outside the valve cover or oil pan. Examples include: Manifolds, turbos, water pumps, fan drives, air compressors, etc.
- Federal Inspections- Meets all the requirements to legally perform federal inspections (DOT inspections) on commercial vehicles.
- HVAC- is able to perform repairs on HVAC systems, including air conditioning theory and proper recovery machine use.
- Air Systems- advanced: Is able to perform troubleshooting and repair of more complex air systems such as air compressors, air dryers, and brake valves.
- Alignments- is able to perform alignments in a satisfactory manner using TSC alignment equipment.
- Steering- is able to diagnose steering issues and perform repairs. Includes knowledge on testing pressures and flows of steering gears and pumps.
- Basic Electrical 2: Is able to troubleshoot electrical systems that involve start and charge issues. Alternators, batteries, starters, etc.
- CDL- Obtains and holds a CDL
Mobile Specific Abilities:
- Must be able to work alone in a safe and alert manner.
- Mobile techs are responsible for their trucks, their tools, and their truck inventory.
- Time Management- Mobile techs need to stay on task without direct supervision. This includes problem solving skills to prioritize and keep jobs moving, even when things are not going as planned.
- Customer Service- Mobile techs rub shoulders with customers on a daily basis. You must present yourself and the company in a positive way at all times. You are the face of the company and possibly the only personal contact our customers may have with our company.
- Self Scheduling- Customers will become attached to you, which is perfectly fine! Must be able to handle customer calls and requests and prioritize your day accordingly to make the most out of the time you have available.
Required skills/Abilities:
- Effective Communication: Clearly articulate questions, findings, and ideas to learn members and supervisors
- Teamwork: Collaborate effectively with peers and supervisors, contributing positively to the work environment.
- Adaptability: Embrace new tasks and evolving technologies with a flexible and proactive approach.
- Attention to Detail: Ensure precision and accuracy in every task, from diagnostics to documentation.
- Time Management: Efficiently prioritize tasks to meet deadlines without sacrificing quality.
- Problem-Solving: Approach challenges with a proactive mindset to identify effective solutions.
- Eagerness to Learn: Show a strong commitment to professional growth, taking feedback constructively.
Education/Experience:
- High school diploma or equivalent
- Valid driver’s license
- Strong work ethic, initiative, and
- At least 2 years working on heavy duty trucks
Physical Requirements:
- Ability to stand, bend, and lift up to 50 pounds as needed.
Work Environment:
- Work in a dynamic shop environment that may include exposure to noise, heat, and mechanical tasks.
- Strict adherence to safety protocols and personal protective equipment (PPE) requirements