What are the responsibilities and job description for the Front Desk Agent position at The Seven Gables Inn?
The iconic Seven Gables Inn is looking for a passionate, hospitality focused individual to be our next Front Desk Clerk.
A Front Desk Clerk is responsible for taking reservations and attending to the needs of guests.
Full-Time, hourly wage, requiring availability for shifts up to 8 hours a day, 7 days a week, 365 days a year
This position reports to: Front Desk Manager/Front Desk Supervisor
Responsibilities include but are not limited to:
* Strives to ensure guests are 100% satisfied
* Answers reservation calls and responds to email requests
* Coordinate guest reservation information according to in house computer system and policies
* Process payments, guest charges and reconcile accounts
* Make necessary corrections to guest accounts
* Provide information to guests and potential guests about Inn policies, services and amenities
* Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat)
* Inform Housekeeping on room status/availability.
* Resolve guest concerns in a timely manner
* Ensure Management is kept current on property issues, guest concerns, etc.
* Completes daily reservation and lobby duties as designated on sign-off lists.
* If opening or closing, ensure that Inn is properly opened and securely closed according to procedures.
* Detailed knowledge of Inn (i.e. features of Inn, features of each guest room, guest services, basic history of Inn, etc.)
* Always professional, polite and courteous when around or approached by guests or staff
* Maintains a clean working environment at all times
* Resolves or refers guest complaints to management
* Adheres to company policies and procedures as outlined in the Employee Handbook, training manuals, training sessions, property signage and state and federal laws and regulations
* Adheres to company’s attire and grooming requirements at all times
* Punctual punching in and out for scheduled work shifts and meetings
* Reports deficiencies in a timely manner to appropriate manager or staff
* Attends company meetings and training sessions as required
* Responds to “on-call” situations
TEAM WORK
* Performs extra duties as assigned
* Full cooperation with supervisors
* A team player who cooperates with supervisors and colleagues
* Maintains positive working attitude when performing duties
QUALIFICATIONS
* Hospitality experience preferred.
* Able to work a flexible schedule, including nights, weekends and holidays
* Minimum education requirement – H.S. Diploma
* Ability to communicate effectively with guests, management and staff both verbally and in writing
* Excellent organizational and leadership abilities
* Ability to use the following technology: computer, proprietary reservation system
* Excellent English skills. Fluency in other languages a plus but not required.
* Exert physical effort in transporting up to 25 pounds.
* Ability to use hospitality-related equipment: computer’s, vacuums, dishwashers
* Ability to do repetitive physical movements including walking, climbing stairs, standing, bending, typing, lifting, etc., is required by position
* Must have dependable transportation to/from work
We are an Equal Opportunity Employer without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $17 - $18