What are the responsibilities and job description for the Customer Service Representative - Ford Lincoln position at THE SEWELL FAMILY OF COMPANIES INC?
Customer Service Representative – Ford Lincoln:
The Sewell Family of Companies is seeking a Customer Service Representative who is friendly, interactive, and outgoing to join our Sales team. The customer service representative is the front line of guest relations, as they greet customers on the lot, assist them in browsing inventory, test driving, and providing product knowledge. This position is not a ‘sales’ role but is an excellent opportunity for a client-oriented and friendly person that enjoys the automotive industry and working in a fast-paced team environment.
Job Responsibilities:
- Greeting and interacting with guests on the property.
- Use product knowledge to match customers wants and needs into options to showcase
- Create lasting relationships to ensure customer/brand loyalty
- Understand and implement dealership sales processes
- Facilitate and gather key contact information from guests to assist in sales processes
- Present and demonstrate vehicle features
- Test drive vehicles with guests and follow safety procedures
- Assist sales team with tracking and moving inventory, and maintaining the cleanliness of property and vehicles
- Collaborate with sales team and management
- The ability to work indoors and outdoors in various weather conditions
Schedule: Full-time and Part-time opportunities available and Saturdays required.
About Our Dealership:
The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential.
Benefits:
(Full-time team members are eligible after a provisional period)
Benefits include medical, vision, and dental insurance; 401K retirement savings; company-paid life insurance, short-term disability, continuing education and training; and paid time off. Our company maintains a firm policy of equal employment opportunities for all team members. We hire, train, promote and compensate team members based on personal and professional competence and potential for advancement without discrimination regarding race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.