What are the responsibilities and job description for the Parts Advisor - Cadillac Buick GMC position at THE SEWELL FAMILY OF COMPANIES INC?
Parts Advisor - Cadillac Buick GMC
The Sewell Family of Companies is seeking a Parts Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our client's parts needs. As a Parts Advisor the individual will act as a principal contact between the parts department and retail counter customers for the sale of parts and accessories. To be successful in this role, the individual must be able to work effectively in a team environment. The individual must also communicate clearly with team members and guests to contribute to our goal of providing customer satisfaction and maximizing parts sales at the dealership.
Roles & Responsibilities:
- Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
- Answer phone calls, providing price quotes and any additional information
- Retrieves and fills orders from stock
- Properly input lost sales into the inventory control system
- List and price out parts on counter tickets
- Provide the necessary information for special orders to the inventory control clerk if a part is not in stock
- Maintain the special-order parts inventory in a clean and organized manner
- Maintain records of all special-order parts and notifies the service advisor and the customer when special ordered parts have been received
- Maintain a customer backorder file
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Participate in conducting a perpetual inventory
- Help maintain parts catalogs, price schedules, and other technical information and bulletins
- Keep work area clean, free of debris, and safe by putting away loose stock
- Perform other duties and tasks as directed by management
- Maintains professional discretion
Schedule: Monday through Friday, 7:30am-6pm and some required Saturdays
Skills & Requirements:
- High school diploma or GED
- Valid driver license and acceptable driving record
- Background and drug screening
- Ability to multitask
